Regional Technical Services Engineer, Ireland

In this role you will be the technical point of contact for customers and sales colleagues, with regards to our EMS product portfolio. You will maintain and develop EMS products and services to the Fire and Security industry, plan and carry out field support activities for the EMS product lines in the Irish market, support sales activities as required (in accordance with the company plan). Providing technical product training is also a part of your job description.

• Supply technical support regionally and outside of the local area, where required.
• Attend sites, where EMS products are installed to provide technical assistance to installer/maintaining companies.
• Ensure that all efforts are undertaken to meet company targets and timescales.
• Attend and present at customer and internal meetings in accordance with regional and company objectives.
• Liaise with and inform the internal Technical Support Department regarding any site technical information required by installing and maintaining companies.
• Undertake customer trainings on EMS products, when suitably trained to do so.
• Provide feedback on new and existing product functionality/operation.
• Carry out radio site surveys as part of company sales requirements.
• Attend technical conference calls to discuss any sites regionally that require technical assistance.
• Complete site visit reports in accordance with company requirements.
• Respond to and follow up technical enquiries as necessary.
• Adhere to company health and safety policy, and other requirements relating to care of equipment.
• Maintain and develop existing customer relationships, aligning with company objectives.

• Credible and comfortable in dealing with tense situations.
• Native/fluent English.
• Appropriate computer skills in MS Office package, internet and email.
• Excellent communication skills and telephone manner.
• Min. 3 years of relevant experience in the Fire & Security industry is a must.
• Full driving license.
• Good understanding of fire and security industry codes of practice.
• Ability to present oneself and company products in a professional and competent manner.
• Be able to work well with others to achieve objectives.
• Toolkits supplied by EMS.
• Good organizational skills.

• A competitive salary, a company car, laptop, cell phone..
• A challenging, versatile technical position, in which you will continue to develop yourself and learn about and test new products and applications.