Technology & Systems Manager

Description

The Technology & Systems Manager is the owner of internal technology ecosystem. This role ensures all systems, from hardware and user tools to workflow platforms and data structures, work seamlessly together to support scale, efficiency, and operational excellence across the organization. You will design processes, manage tools, integrate platforms, and support internal users, ensuring our technology stack consistently aligns with business priorities and delivers measurable value. This is not just IT support, this is a strategic role at the intersection of operations, technology, and process leadership.

• Develop internal documentation, training modules, and user guides
• Proactively evaluate new tools, upgrades, and opportunities for automation
• Serve as first-line support for software, systems, and workflow issues
• Manage SaaS vendors, renewals, licensing allocation, and compliance
• Maintain standardized onboarding packages and user environments
• Ensure compliance with internal and external security policies
• Translate business requirements into technical improvements and solutions
• Ensure secure and compliant access deactivation during offboarding
• Support data migrations and integrations across platforms
• Deploy automation and governance rules within core platforms
• Impact: Build systems and processes from the ground up in a rapidly growing organization.
• Future-Proofing: Direct involvement in shaping the company's long-term digital strategy.
• Provision hardware, accounts, and system access for new hires
• Map and refine workflows to streamline collaboration and handoffs
• Maintain a clear, accurate map of all systems, integrations, permissions, and dependencies
• Oversee hardware lifecycle, workstation provisioning, and platform administration
• Partner with departments to identify bottlenecks and inefficiencies
• Maintain file structures, naming conventions, and permissions
• Track utilization and ROI to ensure tools justify their cost
• Support strategic initiatives, platform modernization, and scalable growth
• Build and maintain a digital roadmap aligned with company objectives
• Troubleshoot errors, permission conflicts, and integration disruptions

Requirements

• Operational Grit: A background in manufacturing, engineering, or construction workflows is a major plus.
• Communication: The ability to translate complex technical disruptions into clear, patient solutions for non-technical users.
• Experience: 5–8 years in IT operations, systems administration, or business systems analysis.
• SaaS Mastery: Expert-level administration of platforms (e.g., Monday.com) and user permission structures.
• Bonus Edge: Basic coding/scripting ability, AI literacy, and experience with ERP systems.

Benefits

• Total Rewards: Competitive compensation, benefits, and advancement opportunities.

Training + Development

Interview process

Visa Sponsorship

Security clearance