Leasing Manager - Encore

Description

• Inputs all traffic and applications in the property management system regularly.
• Patrol and manage property esthetics both interior and exterior.
• Assist with resident retention program development.
• Updates all applicable referral agencies.
• Shops comparable projects in the market place monthly.
• Works on the last day and first day of each month until responsibilities completed; some overtime may be required.
• Contact and offer units to current residents for approved unit transfers. Prepare all required transfer paperwork and complete transfers with residents.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Contacts and offers units to approved applicants.
• Makes appointments, shows apartments, screens applicants, and verifies applications for completion.
• Develops community contacts to maximize the general awareness of the housing community and its advantages.
• Assists applicants with the application process by explaining all applicable forms. Ensures applications are accurate and complete.
• Ensure customer needs are met; provide directions, suggestions for restaurants, post on active building local events occurring.
• Lead resident event coordination, planning and execution.
• Attend networking relevant function opportunities.
• Assist with welcome packet creation / move-in gift tailored to site marketing and branding.
• Promote active resident engagement within the assigned community.
• Maintains customer service and excellent relations with residents, resident cooperatives, commercial tenants, outside agencies or vendors and organizations.
• Manages prospects by answering incoming calls and internet leads. All inquiry calls and emails must be returned promptly (within 24 hours).
• Schedules and conducts orientation for all new move-ins. Updates turnover information on a daily basis to include gathering of move-out and move-in times.

Requirements

• Must successfully meet criminal background screening requirements for position, including MN statute 299C.67 to 299C.71 (Kari Koskinen Background)
• Knowledge of Real Page or other related Property Management software (Yardi, Lead2Lease, OneSite Accounting, etc.) strongly preferred.
• Additional education in real estate, sales and/or business management is preferred.
• Experience within residential real estate; or an equivalent number of years of education and real estate management experience.
• As applicable, advanced knowledge of Affordable Housing Programs (HUD Programs).
• As applicable, must possess a valid driver's license, reliable vehicle with insurance and safe DMV driving record.
• Excellent verbal, written and presentation skills; Ability to communicate effectively with community tenants, vendors / external parties, and across corporate divisions.

Benefits

• Medical, dental and vision insurance plans
• 9 Paid holidays and competitive PTO program
• Sherman Associates' Starbucks and Hotel discounts
• Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
• Fully vested 401k company match program
• Employer-paid short term disability
• Employer-paid employee assistance program
• Employer-paid life insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance