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Client Care Agent
Dynafire
Monitoring client data for optimal coordination and client satisfaction, reviewing service history and monitoring data to identify DynaFire opportunities and improve client satisfaction.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Casselberry, FL
Office Full-Time
Company Size
200 Employees
Service Specialisms
Fire Protection
Fire Alarm Systems
Engineering
Design
Consulting
Installation
Maintenance
Sprinkler Systems
Sector Specialisms
Hospitality
Industrial Warehousing
Healthcare
Data Centers
Aerospace
Multifamily Residences
Education
Entertainment Venues
Role
What you would be doing
customer satisfaction
document processing
client visits
customer training
account review
inbound calls
- Establish long term relationships with new and existing DynaFire Service Customer Base by working primary with Monitoring Operations Supervisor and Service Department Dispatchers in assuring customer satisfaction.
- Process docs as needed. Securing all DynaFire company material and devices.
- Continually train to develop technical and customer service skills.
- Review current "house" or unassigned client base and "connect" with client by reviewing account, bringing client up to date with DynaFire services for potential increased revenue.
- Answer inbound calls in accordance to DynaFire philosophy and Core Values.
- Visit clients offices or service sites as necessary.
What you bring
coi
excel
sheets
accounts receivable
problem solving
collection
- Possess good knowledge of office procedures and administration
- COI (certificate of insurance).
- Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
- Have good follow up and time management skills.
- Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.
- Possess proficiency in computer software related to accounts receivable
- Possess at least 1 year of Collection experience
- Ability to analyze and solve problems
- Possess excellent communication skills, on phone, in written and verbal forms
- Possess excellent attention to details and must be able to perform tasks accurately
- Employer funded life insurance.
- Opportunities for professional development and growth.
- Employee Referral Program.
- Comprehensive benefits package including medical, dental, and vision insurance.
- Paid time off (PTO) and holidays.
- Travel Arrangements companywide.
- 401(k) matching.
- Short term and long-term disability.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- might conduct background checks as part of the hiring process
Company
Overview
- Started as a small local fire protection company and has evolved into a recognized leader in the fire protection industry.
- Specializing in life safety solutions, offers comprehensive fire protection services, from design and installation to ongoing maintenance and monitoring.
- Strong presence in both commercial and industrial sectors, with notable projects in large-scale infrastructure, residential complexes, and utilities.
- Employs cutting-edge technology to ensure fire protection systems are efficient, reliable, and sustainable.
- Team includes highly trained fire safety professionals, engineers, and technicians delivering customized solutions tailored to unique project needs.
- Built a reputation for delivering projects on time and within budget, even in high-stakes environments where safety is paramount.
- Family‑owned: maintaining a family feel even as we grow
- Continued education: supporting employees with certification and training
- Communication: using surveys and review meetings so every voice is heard
- Comprehensive benefits: investing in employee success and happiness
- DynaFire Academy: standardized, hands‑on training and certification programs
- Annual 'Family Day' event with food, drinks and fun for all team members
- Core values (from sister site “Reliable, working together, open and honest, pro‑active and solution driven”)
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