Community Specialist 420 Carroll Street (Brooklyn)

Description

• Prepare and maintain membership agreements with attention to detail
• Organize and maintain an effective CRM system with a healthy pipeline of prospective targets
• Manage relationships and invoices with 3rd party building vendors/technicians
• Assist the curation and management of member programming, member and non-member bookings, event schedules, and the set up and breakdown of events
• Build and maintain strong partnerships with different community organizations on a regular basis
• Identify prospect and member needs and responsively tailor offerings, follow-up throughout life-cycle of potential and actual members at all stages of their relationship to The Shop
• Identify and recommend opportunities to improve amenities, increase revenue, reduce expenses and/or improve member experience
• Maintain space, equipment and amenities to the highest standard at all times to provide exceptional member and guest experience
• May involve moving or lifting items at or about 40 pounds.
• Curate and assist with member and non-member bookings and event schedules
• Schedule and conduct tours to sell space and products to prospective members
• Provide exceptional hospitality and communication for members and guests alike
• Schedule and facilitate moves ins and move outs, member orientation activities, and new member onboarding

Requirements

• Collaborative and reliable team player
• Self-starter who can work independently
• Comfortable with technology and social media, experience with HubSpot or coworking software a plus
• Strong verbal and written communication skills
• Involves manual dexterity for using keyboard, mouse, and other office equipment.
• An eye for detail
• Ability to work a flexible schedule based on company needs. The standard Community Specialist shifts are from 8:30 am to 4:30 pm and 9 am to 5:00 pm, Monday–Friday, but require flexibility to cover periodic evening events which usually end no later than 8 pm. In addition, Community Specialist must have flexibility to work occasional weekend shifts for event coverage.
• May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
• Bachelor’s degree in Marketing, Management, Hospitality, or a related field preferred
• Regular, dependable attendance and punctuality.
• Relentless approach to problem solving
• Ability to multitask and do several things with constant interruptions
• This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
• 2+ years of relevant experience in coworking, hospitality, sales, customer service or events
• Penchant for organization, hospitality, and defined processes

Benefits

• 2 Volunteer days and an annual community day where we get to give back, together!
• Company-paid Life Insurance and Short-Term Disability.
• Competitive pay with potential annual bonuses.
• Fun extracurricular activities and perks.
• 10 days of paid vacation, 7 sick days, and 10 company holidays annually.
• Professional development opportunities.
• MyDomain discounts at local businesses.
• 401(k) matching program (up to 4%).
• Paid Parental Leave Program (up to 8 weeks of 100% pay).
• Health and wellness benefits with 4 different plan offerings.

Training + Development

Interview process

Visa Sponsorship

Security clearance