Director of Property Management

Description

• Partner with operational teams to gather and analyze data, ensuring properties meet both financial and physical performance standards.
• Assist with responding to resident concerns, complaints, and requests to ensure excellent resident relations and service.
• Oversee daily operations of property management, including leasing, maintenance, and tenant relations.
• Regularly visit properties to assess the physical condition, leasing activities, team engagement, and adherence to compliance standards.
• Ensuring that the property managers are well trained and capable of maintaining all LIHTC policies abides by AZ Landlord Tenant Laws and has a full understanding of Fair Housing Laws including reasonable accommodation policies and procedures.
• Oversee the preparation and management of key financial reports, including budgets, forecasts, and monthly variance analyses.
• Manage property maintenance activities, coordinating with vendors and contractors as necessary.
• Maintain Property Management Operating Manual and update as needed, train staff and ensure that policies are being followed.
• Manage Onesite software system including training new staff and updating operators and data.
• Monitor and manage KPIs related to portfolio performance, including Bad Debt, collections, occupancy rates, etc. Provide proactive solutions to keep things on track.
• Help facilitate all property inspections and ensure a smooth process internally and externally.
• Coordinate, in conjunction with maintenance leadership, work activities and services from vendors, consultants, and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, and ensuring open communication between team members.
• Insure and review Quarterly Audits on each housing community to ensure adherence to all NAC policies.
• Oversee the Portfolio including direct supervision of Portfolio Managers who manage onsite staff including maintenance and resident services.
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Work closely with Asset Management and the Development Team to ensure that the properties are sustainable both physically and economically.
• Collaborate with Facilities Managers and Property Managers to create actionable data-driven plans for asset management, preventative maintenance, and on-site operations.
• Work with Asset Management to ensure properties are adhering to their budgets and financial obligations.
• Create the annual operating budgets for all housing communities.

Requirements

• Must demonstrate critical thinking, problem- solving and organizational and time management skills.
• Knowledge and experience in real estate and property management.
• At least 8 years of equivalent level experience in property management is strongly preferred.
• Be available 24/7 for emergency response.
• At least 3 years of Regional or Director level experience preferred.
• Familiarity with Fair Housing rules and other applicable local, state, and federal laws and regulations.
• Financial skills, such as budgeting, accounting, and analysis.
• Experience in working with the Native American population preferred
• Able to sit, stand walk with/ without accommodations.
• Ability to communicate effectively with property managers, vendors, and tenants.
• At least 3 years of experience working with the homeless, low income or vulnerable populations
• Ability to use sound judgment in decision making regarding the care and comfort of clients in physical or emotional distress.
• Knowledge of Affordable Housing Software i.e. Onesite; Yardi.
• Have a complete understanding of LIHTC, HOME, and HUD SHP requirements as they affect each property.
• High level of organization and attention to detail.
• Bachelor’s degree in business, real estate development or related field preferred with sufficient experience to provide strong leadership in property management practices and techniques.
• Sound judgement and decision-making skills.
• Has or can obtain within 6 months of hire a CPM (Certified Property Manager) certification
• Must be able to work cooperatively with others in a team approach.
• Experience with LIHTC properties
• Demonstrate excellent written and oral communication skills.
• Excellent customer service and interpersonal skills with an ability to work effectively with a wide range of people, teams, managers, supervisors, and vendors.
• Arizona Real Estate license desired or ability to obtain one within 12 months.
• Strong negotiating and interpersonal skills for handling conflict resolution.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance