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Mall Manager
Al-Futtaim
Oversee all aspects of Dubai Festival Plaza mall operations, finance, marketing and HR.
8d ago
Expert & Leadership (13+ years)
Full Time
Dubai, Dubai, United Arab Emirates
Onsite
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
What you would be doing
asset maintenance
financial reporting
budget management
marketing coordination
tenant compliance
community relations
- Supervise and provide direction for the concierge department, specialty leasing department, administrative assistant, and receptionist.
- Evaluate property needs and recommend or execute improvements to maintain high operational standards.
- Oversee the condition and maintenance programs of key asset systems for commercial lifespan and salvage value optimization.
- Maintain positive relationships within the local community and stay informed about political and regulatory changes impacting Centre operations.
- Compile and present reports on tenants, income, expenditure, position, and competition to the company, ensuring these reflect up-to-date information from all available sources.
- Facilitate the management of the marketing program alongside the Sr. General Manager and Marketing Manager to maintain innovative, targeted, and effective marketing initiatives.
- Enhance guest experience by handling guest complaints and implementing effective solutions.
- Ensure excellent communication and lease compliance with all tenants through regular meetings and visits.
- Oversee mall marketing and associated events to ensure proper marketing engagement with retailers to factor footfall and sales into events.
- Assist in the preparation and review of monthly and annual financial reports, including re-forecasting, P&L, lease abstracting, and budgeting.
- Conduct regular employee performance appraisals, identify training needs, and request external training when applicable to ensure motivation and high work standards.
- Prepare the Retail Operations budget including projections for capital, manpower, operating expenditure, and income forecast for Board review. Regularly review to align actual figures with projections and take remedial action against variances.
- Facilitate internal coordination and interface with various corporate departments for cohesive Centre management operations.
- Analyze information presented in reports to continuously identify areas for improvement in company performance.
- The General Manager at Dubai Festival Plaza will oversee all aspects of center management to ensure high standards are met across operations, financial performance, marketing, community relations, and human resources. This role requires strong leadership to manage the shopping center's day-to-day functions and achieve business objectives in revenue and expenditure. The General Manager will be the primary driver in enhancing guest experiences, increasing net operating income, responsibly maintaining the physical integrity of the center, and cultivating tenant and community relationships.
- Instigate a service charge budget and matrix to ensure all operational expenditure is recoverable from tenants, audited at year end per international standards.
- Ensure all external work requirements attract a minimum of three tenders and provide justification when not possible, making recommendations to the Board as per DOA.
What you bring
mba
financial
leasing
leadership
communication
10-15 yrs
- Degree in Business Administration with specialization in Marketing & Real Estate.
- Masters in Business Administration (MBA) in Marketing, Accounting preferred.
- Exceptional communication skills to effectively liaise with tenants and corporate departments.
- Knowledge of leasing and marketing strategy, implementation, and operation.
- 10-15 years of relevant experience, with at least 5-7 years in top management of shopping centers or retail management.
- Leadership and strong management skills.
- Proven ability in conflict resolution and maintaining operational excellence.
- Financial acumen with the ability to prepare and manage budgets.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
- Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
- It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
- Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
- Financial services include insurance, broking, and consumer financing across the region.
- Health segment delivers modern clinics and patient-centric care solutions.
- Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
- The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
- Customer obsession: We put the customer at the center of everything we do.
- Integrity: We act with honesty and integrity in everything we do.
- Innovation: We constantly seek new ways to improve and innovate.
- Excellence: We are committed to delivering excellence in all our operations.
- Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
- Expanding the portfolio of sustainable products and services across industries.
- Improving energy efficiency across operations.
- Minimizing waste and promoting recycling in all facilities.
- Implementing green building initiatives in all new developments.
- Gender Diversity: Increased focus on balancing gender representation in leadership roles.
- Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
- Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.
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