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Concierge
Jll
Provide frontline customer service and concierge support to building visitors and tenants.
7d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Melbourne, Victoria, Australia
Onsite
Company Size
102,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
client service
community engagement
concierge services
crm management
foh management
vip escort
- Provide direction and assistance with local amenities and services.
- Provide superior client service
- Provide assistance and direction according to the customer request.
- Be the ultimate host/co-host of community engagement events and initiatives, as detailed in the customer engagement strategy. This includes being involved in the presentation of ideas, design and execution of such initiatives, as well as assisting with the communication requirements for each one.
- Provide hotel-style concierge and lifestyle services administration for the customers including but not limited to; transport and travel arrangements, restaurant bookings, event bookings and tickets, booking of conference room facilities (if applicable) etc.
- Apply the same level of enthusiasm and customer service to inquiries received by telephone or email.
- Work with the CRM to proactively and continuously enhance the customer
- Provide a warm and friendly welcome to all customers and visitors to the buildings.
- Enhance own professional and personal skills
- VIP Meet and Greet services including escorting customers and visitors to the escalators and lifts.
- Assume responsibility for all Front of House areas ensuring they are presentable at all times, Report anything which requires attention.
What you bring
microsoft office
fire warden
customer service
first aid
hospitality cert
initiative
- Possess natural initiative.
- Possess sound computer skills including Microsoft Office package.
- Have outstanding communication and interpersonal skills.
- Floor Fire Warden experience desired or willingness to be trained
- Customer service experience is essential.
- Ability to speak a language other than English is desired but not essential
- Ability to multi task while maintaining a positive outlook and proactive approach.
- Certificate Level in Hospitality/ Business desired but not essential.
- Demonstrate initiative in the offering of customer service excellence
- Ability to communicate effectively, both verbally and in writing.
- Be able to build rapport and cooperative relationships with customers and visitors.
- First Aid Officer desired or willingness to be trained.
- Be able to adopt a one-team attitude with all members of the extended Building Management team and partners, with the view to meet organisational objectives as a member of the team.
- Novated Lease for EV cars
- Active Social Club
- Premium offices
- Great employee discounts off fitness, wellbeing & other renowned bands
- Private Health Insurance Discounts
- Career Opportunities with Australia's #1 Commercial Real Estate firm
- Employee assistant program
- Paid time off for volunteer work
- 18 weeks paid maternity leave
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$20+ billion revenue
Annual Revenue
JLL generated over $20 billion in revenue in 2021, demonstrating strong financial performance.
- Founded over 200 years ago, JLL has become a global leader in real estate services and investment management.
- With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets.
- JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios.
- The company is known for its innovative solutions in real estate technology and sustainability.
- Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory.
- JLL has pioneered the integration of data-driven insights into real estate decision-making.
- The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure.
- Notable for its long-standing history, JLL continues to shape the global real estate landscape.
- Integrity, teamwork and ethics in all of our actions
- Respect for people, their contributions and personal growth
- Customer-driven focus with a commitment to excellence
- Commitment to sustainability and the environment
- Innovation and creativity in everything we do
- Building strong relationships and trust with our clients, partners, and communities
Net Zero 2040
Carbon Target
Aiming to achieve net zero carbon emissions by 2040 through comprehensive sustainability strategies.
50% by 2030
Emission Goal
Reducing carbon emissions from managed buildings by 50% by 2030.
10% by 2025
Water Efficiency
Aiming for a 10% reduction in water usage per square foot by 2025.
100% Renewable
Energy Source
Targeting 100% of energy from renewable sources for managed properties by 2030.
- Implementing green building certifications for managed properties, such as LEED and BREEAM
- Assisting clients in reducing their carbon footprint by optimizing building operations and energy use
40% Gender Representation
Target for Senior Leadership
Aim to achieve 40% gender representation in senior leadership roles by 2025.
35% Women in Workforce
Global Workforce Composition
Currently, women make up 35% of the global workforce, with efforts focused on increasing their presence in leadership.
- Dedicated programs for advancing women’s leadership and mentorship.
- Partnerships with external organizations to promote gender equality in real estate.
- Ongoing efforts to foster an inclusive work environment for employees of all backgrounds.
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