Regional Head of Credit Control
International Workplace Group Plc
Lead regional credit & collections team to maximize cash recovery and reduce bad debt.
4 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dubai, Dubai, United Arab Emirates
Hybrid
Company Size
10,000 Employees
Service Specialisms
Office space
Coworking
Meeting rooms
Virtual offices
Workspace recovery
Membership
Sector Specialisms
No specialisms available
Role
What you would be doing
litigation management
strategy development
report analysis
performance monitoring
team leadership
process automation
- Drive and manage both a small claims and high court litigation collections process, from filing cases through to (virtual) court hearings, judgement, and enforcement.
- Develop goals that complement the overarching company objectives and manage staff to continually meet and exceed targets.
- Perform other duties and projects supporting the Global Head of Credit & Collections, as assigned.
- Develop strategies to boost recoveries, including but not limited to: call campaigns, account segmentation & prioritization and training/coaching initiatives.
- Ensure both out-of-court and legal collections cases are handled timely, appropriately, per company policy and in line with legal/local country requirements.
- Lead and motivate an international team of 30+ Credit & Collections professionals including Team Leaders, Credit Controllers, Debt Collectors and third-party agencies.
- Hire, train, coach, mentor and evaluate team members within the collections department.
- Complete any administrative tasks as required for the efficient running of the team’s activities.
- Run reports and analyse data pertaining to the team’s performance. Prepare and deliver regular updates on team performance.
- Set, monitor, manage and analyse performance to ensure collection targets and other KPIs are met.
- Work cooperatively and effectively with others to achieve goals, resolve problems, promote and implement solutions that enhance cross functional relationships and team performance.
- Coach and performance manage the credit control and debt collection teams to drive the collection of overdue invoices and agreement value.
- Drive and authorize financial settlements and payment plans with customers.
- Leverage technology and automation to maximise process efficiencies, reduce manual workload and minimise defects.
What you bring
cicm
credit control
5+ years
high radius
microsoft office
debt collection
- CICM or alternative relevant qualification.
- Excellent communication skills, written and verbal in a thorough and timely manner using appropriate and effective tools and techniques.
- Demonstrable proven track record in collection or other finance support functions.
- Experience using Credit & Collections management software such as High Radius, Sidetrade or Invevo.
- Self-motivated and results driven, deploying effective tools & techniques.
- Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook.
- 5+ years Credit Control experience, ideally with a large international B2B corporation or equivalent.
- Strong debt collection skills, including clear communication, assertiveness and persuasiveness in negotiation, quick thinking, objection handling and the ability to remain flexible and calm under high pressure.
- Solid organisational skills, including the ability to manage complex caseloads through to completion and prioritise and multitask in a demanding environment.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
$3.7B Revenue
Annual Revenue
Generates nearly $3.7 billion in annual revenue, showcasing strong financial performance.
300,000 Employees
Global Workforce Impact
Secured major deals serving 300,000 employees at NTT and 95,000 at Standard Chartered.
4,000 Locations
Global Presence
Operates over 4,000 locations across 120 countries under leading workspace brands.
$19M Net Profit
Financial Performance
Achieved a net profit of $19 million in 2024, reflecting profitability and growth.
- Founded in Brussels in 1989 by entrepreneur Mark Dixon after struggling to find small-quality office space.
- Listed on the London Stock Exchange in 2000 and rebranded as IWG in 2024 with dual headquarters in Switzerland and Jersey.
- Generates nearly US$3.7 billion in annual revenue, with US$510 million operating income and US$19 million net profit in 2024.
- Operates over 4,000 locations across 120 countries under brands like Regus, Spaces, HQ, Basepoint and Signature.
- Delivers flexible work solutions—from hourly coworking to long-term leases—to startups, SMEs and global enterprises.
- Expanded aggressively into suburban and transport-hub locations, pioneering work-on-the-go from airports and rail stations.
- Survived Chapter 11 restructurings during past downturns and emerged stronger, leading the post-COVID hybrid workspace boom.
- A culture of collaboration and innovation is fostered.
- Flexible, dynamic environments are created to enable people and businesses to thrive.
- The diverse needs of customers are valued, with a focus on providing them with the tools they need to succeed.
- All actions are conducted with integrity, aligning with core values.
- Continuous improvement is prioritized, with a focus on enhancing the customer experience.
2040
Net Zero Target Year
Aiming to achieve Net Zero carbon emissions.
- Committed to reducing environmental impact through energy efficiency and waste management.
- Focus on implementing sustainable solutions in their global real estate portfolio.
- Offer eco-friendly office spaces promoting low-carbon footprints in the workplace.
- Dedicated to sustainable sourcing and reducing non-renewable resource consumption.
- We are committed to creating an inclusive and diverse workplace where everyone can succeed.
- Promotes equal opportunities for all employees, regardless of gender, ethnicity, or background.
- Set clear targets to improve gender diversity at all levels of the organization.
- Works to ensure gender parity in leadership positions and offers mentorship programs to support diverse talent.
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