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Large Sites Housing Officer - Gloucestershire (Ref:CRH165)
clearsprings ready homes ltd
Responsible for ensuring compliance and safeguarding of large site property portfolio and servicing user needs.
14d ago
£28,000 - £32,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Gloucester, England, United Kingdom
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
property inspections
compliance monitoring
crh system
welfare checks
contract management
staff training
- Helping/providing cover for other team members as required
- Inspect all services and service areas including inspecting a minimum of 10 % of rooms within an accommodation to inform possible areas of non-compliance.
- Ensure that all Service User complaints are being responded to on time and actioned appropriately.
- Ensure that all new subcontractor staff receive a CRH induction and ensure that this is accurately recorded.
- Review compliance documents and any actions to meet recommendations detailed in such documents on a regular basis and present findings to relevant stakeholders.
- Support subcontractor staff to develop working relationships with the wider organisation, in particular the internal Safeguarding team and Service Centre.
- Review onsite staff processes and actions to ensure service users are supported to register with doctors and schools for children of statutory school age.
- Ensure all records are maintained and kept up to date according to company policies and procedures.
- Maintain a good understanding of the legislation of the contract.
- Work with CRH and subcontracted staff to ensure they are clear on the requirements and standards for services to be provided to Service Users.
- Supporting team members and provide on-the-job training.
- Monitor own work levels, progress, and development in the role.
- Meet with designated agent, accommodation staff and/or subcontractor, at least monthly.
- Ensure that all properties are audited at least once quarterly, and report non-compliances and property defects in line with internal procedures.
- Keep up to date with all written and verbal communications (i.e., emails/messages/calls)
- Undertake relevant learning according to agreed Personal Development Plan
- Complete a specific number of welfares checks per month as directed by the line manager prioritising the most vulnerable Service Users.
- Liaise closely with accommodation staff to ensure compliance with the level of service required under the AASC contract guidelines.
- Ensure onsite staff are acting in accordance with the contract to move service users out of the accommodation (Move – on process) no later than the last day as detailed within UKVI letter.
- Ensure appropriate property certification documentation is produced and recorded.
- Ensure staff are aware and implement the necessary process to always maintain service users’ health and safety including conducting regular welfare checks of service users’ wellbeing as required under the contract.
- Ensure all defects and non-conformances are raised on the CRH system in line with internal processes and guidelines.
- Liaise closely with SU’s, line manager, team members and other staff.
- Undertake all core learning and development programmes as required.
- Ensure that the standard of service delivery provided to Service Users is of good quality and safeguarding concerns are appropriately reported by sub-contractors, and necessary follow up action is taken.
- Ensure that CRH managed properties are being inspected monthly, and all Service Users are receiving two welfare checks monthly by the Housing Officer team. Conduct monthly checks of the system, and property inspections to confirm compliance.
- Provide cover for other staff as agreed by line manager.
- Assist in the local stakeholder involvement process by attending meetings as required.
- Liaise with local support agencies to ensure relationships are maintained
- Facilitate and attend inspections or audits of accommodations in the portfolio by UKVI and other statutory bodies as directed by Line Manager or Senior Operations Team.
- Provide detailed response to queries from UKVI or other stakeholders as directed by Line Manager.
- All employees are responsible for ensuring any personal data which Clearsprings Group holds and for which they are responsible, is kept securely and is not under any conditions disclosed to any third party unless that third party has been specifically authorised by Clearsprings Group to receive that information and has entered into a confidentiality agreement.
- Conduct monthly visits and ensure incidents reports and HPN’s are raised appropriately.
- Work in partnership with the Safeguarding Team and take action to resolve or signpost any Safeguarding issues/concerns raised during the inspection.
- Review all services being provided across diverse risk domains including a review of subcontractor’s documentation, risks registers and directions to their staff detailing how services are to be provided.
- Collaborate with others, attending meetings as required.
- Work closely with your line manager and team members
- Ensure that all properties have appropriate certification in place.
- Work in partnership with accommodation staff to ensure recommendations from UKVI Inspections and FRA recommendations are followed up through to completion.
- Ensure stocks of documentation/booklet material for supporting Service Users are maintained and kept up to date and in line with the contract requirements.
- Ensure all defects and non-conformances are rectified within contractual guidelines by reviewing and recording any evidence of resolutions.
- Provide periodic report on inspections activities identifying risks and recommendations for improvements and sharing areas of good practice to improve team and organisational performance.
- Ensure onsite staff are aware of actions to take to support service users to access support and implement processes for signposting service users to local shops, support agencies, etc.
What you bring
laptop/phone
ctc
24-hour availability
- Laptop/Phone/other equipment if required as part of job role
- Successful applicants will require Counter Terrorism Clearance (CTC)*
- 24-hour availability during any significant emergency
- 6-month probation period
- Westfield Health Membership (offering cashback on health services plus discounts for retailers and gym memberships)
- Life Cover (2 x basic salary)
- 25 days annual leave plus national bank holidays
- Referral Scheme
- Employer pension contribution (4% employer, 4% employee)
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- not open to applications that require sponsorship under the points-based system
- dbs check
- robust checks on any new employee including eligibility to work in the uk to safeguard against human trafficking or individuals being forced to work against their will
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Company
Overview
Nope
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- Bring your expertise in software development
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
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