Guest Room Attendant | Hershey Hampton Inn

Description

The position requires a flexible schedule, including weekends, holidays, and varied shifts. Employees must handle guest complaints to ensure satisfaction, maintain quality and cleanliness standards throughout daily assignments, and observe all house, safety, housekeeping, and security procedures. Cleaning and servicing assigned guest rooms according to franchise and hotel standards, returning and restocking the cart at the end of each shift, and completing scheduled deep or seasonal cleaning are also essential duties.

Key responsibilities include cleaning guest rooms to the hotel's established standards, reporting any maintenance deficiencies, and responding to guest requests or complaints. Employees must also ensure the confidentiality and security of all guest rooms.

• Address guest complaints to ensure satisfaction
• Maintain quality and cleanliness standards in all assignments
• Follow house, safety, housekeeping, and security procedures
• Restock cart at end of shift and perform deep/seasonal cleaning as scheduled
• Report maintenance issues and handle guest requests
• Protect guest room confidentiality and security
• Communicate effectively with guests, management, and coworkers

Requirements

Qualifications include a minimum of one year cleaning experience, with hotel experience preferred. Candidates should be able to communicate effectively with guests, management, and co‑workers, possess knowledge of proper chemical handling, and consider bilingual English/Spanish ability a plus. Familiarity with local activities and attractions appropriate for clientele is also beneficial.

• Clean and service guest rooms per franchise and hotel standards
• Minimum one year cleaning experience; hotel experience preferred
• Knowledge of proper chemical handling
• Bilingual English/Spanish is a plus
• Familiarity with local activities and attractions

Benefits

• Work flexible schedule including weekends, holidays, and varied shifts

Training + Development

Interview process

Visa Sponsorship

Security clearance