Caterpillar Inc.
Manufacturer of construction and mining equipment, engines, and industrial gas turbines.
2 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chennai, Tamil Nadu, India
Field
Company Size
107,000 Employees
Service Specialisms
Sector Specialisms
Description
quality assurance
process evaluation
feedback gathering
spec writing
technical support
uptime analysis
The Senior Product Support Specialist (Uptime Specialist) will work closely with dealers and design teams to accelerate resolution of technical issues, analyze field data to improve scheduled uptime, and drive product support programs that implement corrective actions across the field population.
In this role you will develop procedures to ensure product quality, evaluate production processes, gather feedback for new or improved products, and create technical specifications while tracking projects from inception to release.
- Check your application status directly in Workday, the primary communication channel.
- Develop procedures and evaluate results to ensure product quality and correct design flaws.
- Evaluate production processes to identify manufacturing and design defects; modify designs to improve efficiency and quality.
- Gather internal and external feedback to identify new product ideas or improvements that enhance serviceability.
- Write technical specifications and instructions; track and manage project status from inception to release.
Requirements
english résumé
customer focus
data analysis
cqe
bachelor's degree
communication
Successful candidates demonstrate strong customer focus, data‑gathering and analysis skills, service excellence, and problem‑solving abilities. They must be able to align decisions with customer needs and deliver customized solutions.
A bachelor’s degree—preferably in engineering or exact sciences—is required, with a Certified Quality Engineer (CQE) designation and excellent communication skills considered a plus. The position may require up to 50 % travel, and relocation assistance is available. Caterpillar is an Equal Opportunity Employer that encourages applicants of all ages and backgrounds.
- Include an English résumé in your Workday profile.
Benefits
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1925
Year Founded
The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.
190+ Countries
Global Presence
The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.
- The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
- In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
- Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
- Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
- Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
- Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.
Culture + Values
- Integrity
- Excellence
- Teamwork
- Commitment
- Sustainability
- Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
- Power of Everyone – include, seek out and value people with different ideas and insights
- Learning and growth – providing limitless opportunities for employees to continually improve and develop
- Employee safety, health and wellness – focused on care, learning, and prevention
Environment + Sustainability
30% Reduction
GHG Emissions Target
Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.
100% Sustainable
New Product Commitment
All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.
50% Landfill
Intensity Reduction
Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.
25% Growth
Remanufacturing Sales
Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.
- Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
- Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
- Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
- Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
- Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.
Inclusion & Diversity
14 ERGs
Employee Resource Groups
The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.
- Global support for diverse backgrounds through the Power of Everyone initiative.
- Employee Insights survey drives global feedback and cultural development.
- ERGs enhance professional growth and innovation.