Sales Manager at Roto-Rooter Plumbing And Drain Service in West Seneca, NY | Kablio

Role

Description

technical support

resource management

safety compliance

performance monitoring

team training

sales quotas

Coach and develop sales & service team using hands-on training methods.
Ensure adherence to strict company and OSHA safety requirements.
Accompany teams to customer sites to observe performance.
Provide ongoing field sales and education training.
Oversee the branch’s water restoration department and ensure it is operating profitably and safely.
Work closely with the hiring manager to recruit and maintain water restoration teams.
Collect monetary payment and move on to the next service call.
Troubleshoot and provide technical support wherever needed.
Coordinate with general manager and office management team.
Entering customers’ residence providing trustworthy service while solving the problem.
Monitor teams to ensure they are meeting performance standards.
Direct interaction with vulnerable populations such as children or elderly.
Manage time, material, equipment, and technician resources for water restoration sales and service teams.
Be a trusted informational resource for Roto-Rooter customers.
Ensure monthly and annual sales quotas are achieved.

Requirements

driver's license

sales management

customer service

communication

p&l management

detail oriented

EEO Statement

Roto-Rooter, a national, full-service plumbing & water cleanup company is seeking an experienced service manager to lead, train, and support its growing Buffalo area water restoration team. We provide outstanding pay, flexible work schedules, and top benefits.

Extensive driving to customer in a timely and professional manner.
A valid driver’s license.
3-5 years of sales management experience.
Excellent customer service experience.
Strong verbal and written communication skills.
Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment.
Service industry experience is strongly desired.
P&L management experience preferred but not required.

Benefits

Flexible Spending Account (FSA)
Tuition Reimbursement
Vision Insurance
Accident and Critical Illness Insurance
Health Savings Account (HSA)
Profit Sharing
Dental Insurance
Medical insurance
Prescription Drug Card
Matching 401K Retirement Savings Plan
Paid Vacation
Life Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1935

Year Established

The company was founded in 1935 and quickly became a household name in plumbing and drain services.

Known for delivering reliable, 24/7 emergency plumbing and drain cleaning services across North America.
Specializes in fixing blocked drains, plumbing repairs, and sewer cleaning for both homes and businesses.
Services extend to maintenance, inspection, and water damage restoration, helping customers avoid costly issues.
Experienced in handling projects for both small residential needs and large commercial systems.
Operates with a fleet of technicians and equipment dedicated to providing fast, professional service.
Recognized for its prompt response times and state-of-the-art diagnostic tools.
Has expanded its reach through strategic franchising and partnerships across the U.S. and Canada.
Offers cutting-edge technology for preventative maintenance, reducing future plumbing issues.

Culture + Values

87%

Employee Satisfaction

Employees enjoy positive interactions with coworkers, fostering a pleasant work environment.

8‑hour days

Standard Work Schedule

A majority of employees work in a structured yet positive work environment, maintaining productivity and balance.

Teamwork: coworkers contribute positively and support each other
Professionalism and integrity expected in customer interactions
Continuous learning: on‑site training and focus on improvement
Career growth: opportunities to rise from sales to management roles

Environment + Sustainability

15,000 gal/year

Water Saved Per Family

Dual-flush toilets save up to 15,000 gallons of water annually per family.

36% reduction

Water Usage Reduction

The HydroClean valve reduces water consumption by up to 36%, contributing to significant water savings.

8,050 gal/year

Water Saved Annually

The HydroClean valve saves approximately 8,050 gallons of water each year, demonstrating strong water conservation efforts.

$58 saving

Annual Cost Savings

The HydroClean valve helps save approximately $58 annually through reduced water usage.

Committed to conserving water and preventing sewage contamination
Replaced standard parts with WaterSense-labeled green fixtures at equal or lower cost
Offer WaterSense high-efficiency toilets (1.28 gpf), dual-flush toilets, low-flow showerheads, aerators
Supports trenchless sewer replacement to protect landscaping and reduce disturbance

Inclusion & Diversity

Employee data on gender diversity not publicly disclosed
No formal DEI strategy, goals or gender-based statistics available

Articles

Careers at Roto-Rooter

Roto-Rooter Plumbing Services

Franchise Opportunities

Role

Description

technical support

resource management

safety compliance

performance monitoring

team training

sales quotas

Coach and develop sales & service team using hands-on training methods.
Ensure adherence to strict company and OSHA safety requirements.
Accompany teams to customer sites to observe performance.
Provide ongoing field sales and education training.
Oversee the branch’s water restoration department and ensure it is operating profitably and safely.
Work closely with the hiring manager to recruit and maintain water restoration teams.
Collect monetary payment and move on to the next service call.
Troubleshoot and provide technical support wherever needed.
Coordinate with general manager and office management team.
Entering customers’ residence providing trustworthy service while solving the problem.
Monitor teams to ensure they are meeting performance standards.
Direct interaction with vulnerable populations such as children or elderly.
Manage time, material, equipment, and technician resources for water restoration sales and service teams.
Be a trusted informational resource for Roto-Rooter customers.
Ensure monthly and annual sales quotas are achieved.

Requirements

driver's license

sales management

customer service

communication

p&l management

detail oriented

EEO Statement

Extensive driving to customer in a timely and professional manner.
A valid driver’s license.
3-5 years of sales management experience.
Excellent customer service experience.
Strong verbal and written communication skills.
Self-starter who is organized and thorough with attention to detail and thrives in a bustling environment.
Service industry experience is strongly desired.
P&L management experience preferred but not required.

Benefits

Flexible Spending Account (FSA)
Tuition Reimbursement
Vision Insurance
Accident and Critical Illness Insurance
Health Savings Account (HSA)
Profit Sharing
Dental Insurance
Medical insurance
Prescription Drug Card
Matching 401K Retirement Savings Plan
Paid Vacation
Life Insurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1935

Year Established

The company was founded in 1935 and quickly became a household name in plumbing and drain services.

Known for delivering reliable, 24/7 emergency plumbing and drain cleaning services across North America.
Specializes in fixing blocked drains, plumbing repairs, and sewer cleaning for both homes and businesses.
Services extend to maintenance, inspection, and water damage restoration, helping customers avoid costly issues.
Experienced in handling projects for both small residential needs and large commercial systems.
Operates with a fleet of technicians and equipment dedicated to providing fast, professional service.
Recognized for its prompt response times and state-of-the-art diagnostic tools.
Has expanded its reach through strategic franchising and partnerships across the U.S. and Canada.
Offers cutting-edge technology for preventative maintenance, reducing future plumbing issues.

Culture + Values

87%

Employee Satisfaction

Employees enjoy positive interactions with coworkers, fostering a pleasant work environment.

8‑hour days

Standard Work Schedule

A majority of employees work in a structured yet positive work environment, maintaining productivity and balance.

Teamwork: coworkers contribute positively and support each other
Professionalism and integrity expected in customer interactions
Continuous learning: on‑site training and focus on improvement
Career growth: opportunities to rise from sales to management roles

Environment + Sustainability

15,000 gal/year

Water Saved Per Family

Dual-flush toilets save up to 15,000 gallons of water annually per family.

36% reduction

Water Usage Reduction

The HydroClean valve reduces water consumption by up to 36%, contributing to significant water savings.

8,050 gal/year

Water Saved Annually

The HydroClean valve saves approximately 8,050 gallons of water each year, demonstrating strong water conservation efforts.

$58 saving

Annual Cost Savings

The HydroClean valve helps save approximately $58 annually through reduced water usage.

Committed to conserving water and preventing sewage contamination
Replaced standard parts with WaterSense-labeled green fixtures at equal or lower cost
Offer WaterSense high-efficiency toilets (1.28 gpf), dual-flush toilets, low-flow showerheads, aerators
Supports trenchless sewer replacement to protect landscaping and reduce disturbance

Inclusion & Diversity

Employee data on gender diversity not publicly disclosed
No formal DEI strategy, goals or gender-based statistics available

Articles

Careers at Roto-Rooter

Roto-Rooter Plumbing Services

Franchise Opportunities