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Front Desk Agent
Naples Hotel Group
Front Desk Agent responsible for ensuring guest satisfaction from check-in to check-out through attentive, personalized service
16d ago
Junior (1-3 years)
Full Time
Tampa, FL
Onsite
Company Size
200 Employees
Service Specialisms
Hotel Management
Hotel Development
Revenue Management
Sales
Marketing
Guest Experience
Hotel Operations
Turnaround Services
Sector Specialisms
Hotel Management
Hotel Development
Hotel Operations
Revenue Management
Sales
Marketing
Guest Experience
Project Management for Hotel Construction
Role
What you would be doing
work order management
judgment decisions
reservation management
wake-up calls
billing review
local expertise
- Creates works orders for maintenance using our work order tracking system.
- Make decisions based on your own judgment and company policy.
- Set wake up calls in an efficient, warm and friendly manner.
- Create, confirm, and make changes to reservations for guests.
- Review account and charges and payment information with guests during the checkout process.
- Occasional carrying and lifting of items up to 15 pounds.
- Maintain the cleanliness and organization of the hotel lobby and front desk area.
- Ensures uniform and personal appearance are clean and professional.
- Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
- Answer all incoming phones in three or less rings.
- Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Complete all required tasks and reports on the shift checklist.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Coordinate with other departments as necessary to resolve service requests or problems.
- Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Answer inquiries pertaining to hotel amenities and facilities
- Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
- Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
- Follow instructions without close supervision.
- Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
- Follow hotel procedures for reporting and turning in lost and found articles.
- Greet each guest that you encounter during your shift with a friendly smile.
- Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
What you bring
multi-tasking
communication skills
physical stamina
flexible schedule
customer service
computer skills
- Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Excellent verbal and written communication skills.
- Must be able to stand for an extended period of time as 90-100% of the shift is standing.
- Ability to work a flexible schedule to include weekends and holidays.
- Minimum of 1 year of experience in customer service.
- Must have proficient computer and keyboard skills.
- 401k retirement plan with company match
- Medical, dental, and vision insurance plan options
- 2 hours paid volunteer time/month
- Direct deposit payroll
- 4 sick days/year
- Short term disability, long term disability, and life insurance plan options
- Holiday pay
- Employment is conditional on candidate's successful completion of pre-hire drug and background screening
- Discounts on hotel rooms worldwide
- 2 weeks of vacation pay your first year
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- employment is conditional on candidate's successful completion of pre-hire drug and background screening
Company
Overview
- A leading hospitality group was founded with a vision to create exceptional hotel experiences.
- Known for its strategic approach to hotel development, management, and operations, with a diverse portfolio of properties.
- Specializes in both upscale and midscale hotel brands, excelling in delivering top-tier services and consistent guest satisfaction.
- The team has a proven track record of success in the hospitality industry, particularly in asset management and operational excellence.
- Their portfolio spans across multiple states, with a focus on delivering high-quality experiences for both business and leisure travelers.
- A key aspect of their success lies in their commitment to innovation, efficiency, and a tailored approach to each property they manage.
- The company’s agility in both development and management sectors allows them to adapt to changing market conditions while maintaining a high standard of service.
- We believe in a commitment to excellence, consistency, and a passion for hospitality.
- Our associates are the heart of our success, and we value the importance of teamwork and respect.
- We strive to foster a culture of personal and professional growth, emphasizing continuous improvement.
- We operate with integrity, honesty, and transparency in everything we do.
- We aim to provide exceptional experiences for both our guests and employees, fostering long-term relationships.
2050
Net Zero Emissions
Target to achieve net-zero emissions across operations.
- Commitment to sustainability through energy and water conservation programs.
- Implementing waste reduction and recycling efforts to minimize environmental impact.
- Partnerships with environmentally-conscious vendors and service providers.
- Achieving energy-efficient certifications for properties.
- Ongoing initiatives to reduce carbon footprints across the company.
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