Disrepair Case Worker

Description

Torus is looking for a Disrepair Case Worker to join our Legal Services team on an 18-month fixed-term contract. You will play a key role in supporting the Disrepair Team and wider Legal Services function, managing housing disrepair cases from inception to resolution, and ensuring that all legal work is conducted efficiently and to a high standard.

• Completion of all new starter documentation including signed T&C’s
• Adhering to Health & Safety, Equality & Diversity, and company policies in all work.
• Maintaining up-to-date knowledge of housing law, regulations, guidance, and company policies.
• Collaborating with internal teams to provide clear, timely advice and deliver a seamless service to customers.
• Representing Torus in court and tribunal hearings as required.
• Handling an active caseload of housing disrepair cases, both pre- and post-litigation.
• Contributing to value for money, efficiency, and continuous improvement in processes.
• Liaising with colleagues, client departments, opponent solicitors, and counsel.
• Supporting the Legal Services team in ensuring compliance with legislation, identifying risks, and implementing controls.
• Drafting statements, interlocutory applications, and preparing documents for court files.

Requirements

• 2x Completed references
• Strong communication skills, with the ability to engage professionally with colleagues, tenants, and external stakeholders.
• Personal accountability, resilience, and a proactive approach to completing tasks and meeting deadlines.
• Experience in collaborative working and delivering business support to client teams.
• Excellent organisational skills, with the ability to manage multiple priorities and adapt to change.
• High levels of IT literacy and ability to work effectively with digital tools.
• DBS check (if required for role)
• Right to work verification
• OH Health Questionnaire – Fit for Work
• Degree-level education or equivalent relevant training/experience.
• Qualification certificate check
• Demonstrable experience working with housing disrepair cases

Benefits

This role is hybrid, predominantly based in our Liverpool office, with travel to St Helens and Warrington in line with business needs. There is flexibility to work from home; however, team days will be held in Liverpool on Monday, Tuesday, and Thursday.

Training + Development

Interview process

Visa Sponsorship

Security clearance