Service Dispatcher at Colonialwebb in Newport News, VA | Kablio

Role

Description

work orders

technician dispatch

purchase orders

material tracking

customer scheduling

schedule management

Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.
Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.

Requirements

service coordination

project management

hvac

decision making

stress management

flexibility

Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
Possess the courage to make informed decisions without outside input
General understanding of HVAC equipment and systems (preferred)
Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads
Ability to perform multiple activities in a timely manner with high accuracy
Ability to work a flexible schedule including overtime (when necessary).

Benefits

Competitive salary
Employee referral incentives
Career development and progression
PTO and paid holidays
Excellent medical, dental, life, vision and disability benefits
Employee Assistance Program
401(k) plan with company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1972

Year Founded

The company was established through the merger of two prominent building systems contractors.

2010

Joined Comfort Systems

Integrated national resources while maintaining regional focus and headquarters in Richmond.

$200 million

Annual Revenue

Achieved significant revenue at acquisition, supporting diverse infrastructure projects.

50 years

Company Milestone

Celebrated five decades with the launch of an innovative knowledge-sharing platform.

Began with a vision to elevate regional building systems contracting.
Retained Richmond headquarters and mid-Atlantic focus after joining Comfort Systems USA.
Tackles projects ranging from educational campuses and museums to hospitals and Fortune 500 facilities.
Serves four business lines: Construction of mechanical/electrical systems, proactive Building Service, Industrial Refrigeration, and in-house Manufacturing.
Typical projects include large cold-storage facilities, ammonia refrigeration systems, virtual-construction piping, and commercial office HVAC builds.
Launched 'The Webb' platform to share deep trade knowledge via articles, videos, and glossaries.

Culture + Values

Who exceed expectations; Who have unmatched expertise; Who have a duty to deliver exceptional service.
Making the prevention of injuries and vehicle incidents your number one priority.
Being truthful and honest in words and actions.
Understanding and appreciating a customer’s or colleague’s position.
Giving immediate attention to important tasks without compromising safety.
Always Evolving. Always Improving.

Environment + Sustainability

Offer energy solutions that reduce consumption without significant capital investments (e.g., retro-commissioning, metering, monitoring utilities, preventive maintenance).
Provide facility assessments using benchmarking and certification to Energy Star® and LEED EB for existing buildings.
Implement lighting retrofits, building automation, HVAC, refrigeration, water conservation, smart building controls, and alternative energy options.
Utilize proprietary Energy Smart Decision Tools® to guide clients based on financial and energy data.

Inclusion & Diversity

June 2022

Leadership Training Initiative

Launched an initiative to educate leaders in cross-cultural communication through the 'Cultural Dimensions' class led by Ray Bushfield.

Committed to fostering a diverse and equitable workplace through training and education for current and future leaders on cross‑cultural communication (‘Cultural Dimensions’).
Conduct leadership training aimed at preparing leaders for growing diversity in the construction industry.

Articles

Careers

Our Projects

About ColonialWebb

Role

Description

work orders

technician dispatch

purchase orders

material tracking

customer scheduling

schedule management

Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)
Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.
Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations. Ensure technicians have all information required to complete work being performed.
Create purchase orders and order or pre-order necessary materials for repairs or maintenance Track material shipments and ensure customer is updated on estimated arrival. Enlist the aid of BSS/BSM in the event of material issues.
Respond to knowledge requests or service calls from internal and external customers professionally and in a timely fashion. Solicit assistance from BSS/BSM where applicable.
Develop and maintain short/long-term schedules for 10-15 Service Technicians and meet weekly with the Building Service Supervisor (BSS) and Building Service Manager (BSM) to discuss technician workload and scheduling.

Requirements

service coordination

project management

hvac

decision making

stress management

flexibility

Service coordination or project management experience for a service contractor (preferably mechanical, plumbing, or electrical)
Possess the courage to make informed decisions without outside input
General understanding of HVAC equipment and systems (preferred)
Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads
Ability to perform multiple activities in a timely manner with high accuracy
Ability to work a flexible schedule including overtime (when necessary).

Benefits

Competitive salary
Employee referral incentives
Career development and progression
PTO and paid holidays
Excellent medical, dental, life, vision and disability benefits
Employee Assistance Program
401(k) plan with company match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1972

Year Founded

The company was established through the merger of two prominent building systems contractors.

2010

Joined Comfort Systems

Integrated national resources while maintaining regional focus and headquarters in Richmond.

$200 million

Annual Revenue

Achieved significant revenue at acquisition, supporting diverse infrastructure projects.

50 years

Company Milestone

Celebrated five decades with the launch of an innovative knowledge-sharing platform.

Began with a vision to elevate regional building systems contracting.
Retained Richmond headquarters and mid-Atlantic focus after joining Comfort Systems USA.
Tackles projects ranging from educational campuses and museums to hospitals and Fortune 500 facilities.
Serves four business lines: Construction of mechanical/electrical systems, proactive Building Service, Industrial Refrigeration, and in-house Manufacturing.
Typical projects include large cold-storage facilities, ammonia refrigeration systems, virtual-construction piping, and commercial office HVAC builds.
Launched 'The Webb' platform to share deep trade knowledge via articles, videos, and glossaries.

Culture + Values

Who exceed expectations; Who have unmatched expertise; Who have a duty to deliver exceptional service.
Making the prevention of injuries and vehicle incidents your number one priority.
Being truthful and honest in words and actions.
Understanding and appreciating a customer’s or colleague’s position.
Giving immediate attention to important tasks without compromising safety.
Always Evolving. Always Improving.

Environment + Sustainability

Offer energy solutions that reduce consumption without significant capital investments (e.g., retro-commissioning, metering, monitoring utilities, preventive maintenance).
Provide facility assessments using benchmarking and certification to Energy Star® and LEED EB for existing buildings.
Implement lighting retrofits, building automation, HVAC, refrigeration, water conservation, smart building controls, and alternative energy options.
Utilize proprietary Energy Smart Decision Tools® to guide clients based on financial and energy data.

Inclusion & Diversity

June 2022

Leadership Training Initiative

Launched an initiative to educate leaders in cross-cultural communication through the 'Cultural Dimensions' class led by Ray Bushfield.

Committed to fostering a diverse and equitable workplace through training and education for current and future leaders on cross‑cultural communication (‘Cultural Dimensions’).
Conduct leadership training aimed at preparing leaders for growing diversity in the construction industry.

Articles

Careers

Our Projects

About ColonialWebb