Resident Credit and Payments Manager - Atlanta, GA

Description

• Act as a resource for escalated eviction cases and help to facilitate communication between communities, Resident Services, Legal department and local counsel.
• Facilitate relationships with eviction servicers including new community setup, report management.
• Design, implement, and manage processes for lease-adjacent products such as security deposit replacements, credit reporting, flexible payments and rental assistance. Provide reporting to and facilitate communication with product relationship owner.
• Collect and monitor data and report on performance of rent collection and repossession processes to mitigate loss and risk and improve fraud prevention.
• Develop ESG measures around rent relief/hardship protections.
• Optimize recovery of eviction-related costs.
• Optimize rent collection and repossession processes with the goals of maximizing collections and minimizing time to collection or repossession.
• Develop and author processes across the resident credit and payment cycle and partner with Talent to implement through Operations.
• Audit and review practices, and partner with Legal department to identify gaps and/or update rent collection or repossession processes as required to comply with regulatory changes.

Requirements

• 2 years’ experience as community manager on institutional multi-family assets preferred
• Experience with rent collection and dispossessory processes preferred
• High level of organizational skills, compliance-minded, time management expertise, and attention to detail
• Excellent project management, analytical, and communication skills
• Bachelor's degree in business, accounting, finance, or related field., or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance