Act as a resource for escalated eviction cases and help to facilitate communication between communities, Resident Services, Legal department and local counsel.
Facilitate relationships with eviction servicers including new community setup, report management.
Design, implement, and manage processes for lease-adjacent products such as security deposit replacements, credit reporting, flexible payments and rental assistance. Provide reporting to and facilitate communication with product relationship owner.
Collect and monitor data and report on performance of rent collection and repossession processes to mitigate loss and risk and improve fraud prevention.
Develop ESG measures around rent relief/hardship protections.
Optimize recovery of eviction-related costs.
Optimize rent collection and repossession processes with the goals of maximizing collections and minimizing time to collection or repossession.
Develop and author processes across the resident credit and payment cycle and partner with Talent to implement through Operations.
Audit and review practices, and partner with Legal department to identify gaps and/or update rent collection or repossession processes as required to comply with regulatory changes.
Requirements
2 yrs
community mgmt
rent collection
project management
bachelor's
analytical
2 years’ experience as community manager on institutional multi-family assets preferred
Experience with rent collection and dispossessory processes preferred
High level of organizational skills, compliance-minded, time management expertise, and attention to detail
Excellent project management, analytical, and communication skills
Bachelor's degree in business, accounting, finance, or related field., or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested
Benefits
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Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm.
The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors.
They manage thousands of apartments and properties across major U.S. cities.
Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence.
Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies.
Their portfolio includes luxury apartments, mixed-use developments, and commercial properties.
They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.
Culture + Values
Customer-first approach
Collaboration
Innovation
Integrity
Excellence
Accountability
Environment + Sustainability
2050 Carbon Neutrality
Net-Zero Emissions Target
Describes the company's goal to achieve net-zero carbon emissions by a specific future year.
Integrates sustainability into real estate projects focusing on energy efficiency, water conservation, and sustainable materials.
Achieved LEED certification for several properties.
Uses energy-efficient systems in building designs.
Inclusion & Diversity
50% Women
Leadership Representation
The proportion of women in leadership roles reflects a significant commitment to gender diversity.
30% Minority by 2025
Leadership Representation by 2025
The target for minority representation in leadership roles highlights a forward-looking approach to diversity and inclusion.
Has set goals to increase the representation of women and minorities in leadership roles.