Lift Reliability Support Technician

As the First Time Fix & Repeat Call Improvement Lead, you will be responsible for developing and implementing a national improvement plan targeting key performance indicators in these areas. You’ll work closely with the Reliability Engineer to analyse data and identify opportunities for improvement. Part of your role will include creating and embedding best-practice processes that enhance technical knowledge and performance across our engineering and field management teams. You will also establish a clear reporting and prioritisation system for product issues, supporting the development of product-specific documentation and evolving maintenance methodologies.

Your role will be pivotal in driving operational excellence and enhancing the customer experience.

• Contribute to establishing a review and prioritisation process by analysing trends and customer data to create a focused improvement plan.
• Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
• Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service
• Assist in identifying and targeting underperforming assets to improve first-time fix (FTF) and reduce repeat calls.
• Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in the engineering and field management teams.
• Provide detailed reports on product issues and trends, and develop standard technical reporting formats.

The ideal candidate will have a strong technical background, ideally in engineering or field service, with proven experience in process improvement and change management. Strong data analysis skills, a passion for continuous improvement, and the ability to influence and coach others will be key to success in this role.

This job is to cover the south of England, the successful candidate must be willing to travel.

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Lift Reliability Support Technician , based in Southern England

• Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
• Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
• Professional or technical qualifications required; Min NVQ Level 3 in Lift Engineering
• Success in providing technical analysis and support within the lift / engineering industry, with experience in managing and delivering technical training programs would be beneficial.
• Willingness to travel

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

• 25 days holiday, plus bank holidays
• Pension Scheme. Matched contribution/salary sacrifice
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Company Funded LinkedIn Learning Account
• Company Car allowance
• Market Aligned Salary, paid on a monthly basis
• Holiday scheme to buy extra days’ annual leave
• Enhanced maternity and paternity provision
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Long Service award scheme, with holiday benefit
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits