Operations Coordinator
Monarch Communities®
Oversee operations, finance, compliance, and case management across four NY senior living communities.
15 days ago ago
$110,000 - $120,000
Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
New Rochelle, NY
Onsite
Company Size
200 Employees
Service Specialisms
Property Development
Design
Construction
Project Management
Consulting
Sector Specialisms
Senior Living
Independent Living
Assisted Living
Memory Care
Respite Care
Development
Operations
Redevelopment
Role
What you would be doing
regulatory compliance
incident reporting
financial management
sales marketing
case management
resident relations
- Communicate all pertinent information on new and existing residents to appropriate team members to ensure highest quality of care
- Perform human resources functions: recruitment, associate development, disciplinary action, etc.
- Meet with family/resident on day of move-in to welcome and introduce them to team members, orient family and residents to routines, assist residents in adjustment to the Community
- Ensure apartments are clean and prepared for all new residents prior to their arrival
- Manage state, federal, and company regulatory compliance
- Conduct tours of the community to potential residents and their families
- Work closely with Business Operations Director to assist in answering issues pertaining to insurance and finance
- Develop and maintain relations and communications with government agencies on an on-going basis
- Serve as a liaison for residents at the hospital, short-term rehab, etc. in assisting with paperwork and coordination of a safe return to the community
- Set standards for quality assurance and ensure compliance with state regulations and company policies.
- Complete, submit, and maintain records of incident reports to DOH, as needed
- Work with teams to develop and execute business strategies to excel operational and financial targets
- Have direct responsibility for the financial management of the community
- Assist residents in need of alternate placement by executing a safe discharge plan
- Maintain accurate documentation of case management needs and case management notes, including initial, annual, and on-going pertinent information notes, including initial, 30-day, and Q6 months, and on-going pertinent information notes/change of condition, and discharge
- Lead the Sales and Marketing process to meet or exceed occupancy and revenue targets.
- Work with residents and team members to respond to and resolve resident issues or conflicts
- Ensure positive engagement of residents, associates, and family members by maintaining a positive, open-door culture.
What you bring
microsoft office
case management
sales
leadership
college degree
expense management
- An individual in this position will be required to lift or carry weight in up to 50 lbs. Intermittent physical activity includes lifting and supporting residents. The associate must use proper body mechanics.
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
- While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
- Case Management experience required
- Previous sales or business development experience preferred
- Excellent written and verbal communication skills and the ability to lead a team
- Prior leadership experience within the health care industry preferred
- Four-year college degree
- Demonstrate effective communication, leads by example, ensure outstanding attention to detail in the care and wellbeing of all residents.
- Demonstrated success in managing operating expenses
- Referral Bonuses
- Supportive Leadership
- Voluntary Life
- Vision Coverage
- Flexible Spending Account
- Employee Assistance Program
- Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)
- Medical Coverage
- Dental Coverage
- 401(k) Retirement and Matching
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 2019
Company Origin
The company was established in 2019 by experienced professionals in the senior living industry.
Hundreds employed
Workforce Size
The company employs several hundred individuals across its operations.
Millions in projects
Financial Scale
The company undertakes multimillion-dollar development projects for senior living communities.
- Designs and operates premium senior living communities across the U.S. East Coast.
- Delivers on-time, on-budget development and hands-on ownership of senior residences.
- Projects include Independent Living, Assisted Living, and Memory Care communities in CT, MA, NJ, NY, and MD.
- Each community features home-like architecture, common areas, and scratch-cooked meals to enhance resident comfort.
- Emphasizes wellness-centric design with abundant natural light, shared spaces, and holistic care programs.
- Headquartered in New York, the company is expanding via a centralized construction and development team.
- Mission‑Driven Design
- Holistic Care
- Sustainability
- Diverse Culture
- Technology
- Design properties where every element contributes to reducing our carbon footprint
- Sustainability is one of five core pillars guiding community development
- Architectural designs prioritize natural light and connection to nature to enhance well‑being
- Holistic wellness includes environmental considerations alongside resident health
- Ensure that both our community and our programming are inclusive and representative of the curiosity, expertise, and heritage of all members of our community.
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