Diligently monitors shuttles to include on time performance, vehicle pull-outs, and properly documents rider no-shows.
Serves as central control for day-to-day vehicle communications, trip routing, and handling emergency situations.
Coordinate problem resolution among Operators, Supervisors, and Public.
Meets with the account manager on a regular basis to discuss KPI’s goals and objectives for the department, and ensure that goals are being met or exceeded.
Leads and directs shuttles, accountable based on assigned duties and tasks as directed.
May be required to drive in service when required.
Communicate clear direction and response over radio with operators and supervisors utilizing established radio codes.
Ensures accurate assignment of vehicles and Operators.
Documents service disruption issues utilizing the dispatch log.
Monitors operator sign-in and sign-out utilizing computer-aided dispatching and routing tools.
Promotes a teamwork environment and effective communication between Dispatchers, Supervisors, and Operators.
Influences positive employee morale and quality customer service.
Requirements
driver's license
clean record
high school
customer service
flexible schedule
1-year exp
Ability to secure wheelchairs, bend, push and pull up to fifty pounds.
Must have a valid DMV driver's license, for at least 3 years
Clean driving record with a minimum of three (3) years driving history.
Ability to follow company and agency policies and procedures.
High School Diploma or equivalent.
Provides superior customer service and communications skills.
Ability to work an assigned schedule, which may include weekends, nights, early mornings, and holidays.
You are at least 21 years old
One (1) year of related experience in a Paratransit, Fixed Route or Demand Response environment preferred.
Benefits
Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
** Free parking while working at your assigned Propark location(s).
Free Parking!**
Wellness is provided according to city or state mandates