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Order Handling Specialist
Abb
A global leader in automation, electrification, and digitalization solutions for industries.
Order Accuracy & Reporting – Maintain a clear order backlog with confirmed commitments, conduct root cause analysis to ensure Error Free Orders (EFO), and prepare KPI and performance reports.
Sales Order Management – Enter and process customer purchase orders in SAP accurately, ensuring compliance with ABB regulations and managing amendments or cancellations as per customer requirements.
Operational Excellence – Ensure smooth shipment processes by obtaining required documentation, manage customer relationships, and collaborate with teams to meet SLAs and business objectives.
Customer Support & Coordination – Act as the face of ABB to resolve customer and FES inquiries, follow up on deliveries, and handle order modifications such as rescheduling or unblocking.
What you bring
mba finance
order management
problem solving
communication
microsoft office
sap
BE / B. Tech – Mechanical / Electrical or MBA Finance from a recognized institution.
Minimum 5 years of experience in Order Management or Operations Management roles.
Experienced in applying structured problem-solving methodologies to resolve operational challenges.
Effective communication and collaboration skills, with the ability to engage effectively across all levels and with customers.
Skilled in Microsoft Office tools (Word, Excel) for reporting and analysis.
Well-structured and proficient, skilled at navigating a lively workplace and facilitating the sharing of best practices across groups.
Proficient in ERP systems (SAP) and SFDC, with advanced process and data management skills.
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