Sr. Manager - Service Sales

Description

• Lead, coach, and develop a team of Service Sales Managers, providing functional and disciplinary leadership across all market segments in direct and indirect markets
• Collaborate cross-functionally with commercial, technical, financial, and legal teams to structure agreements that address operational, logistical, and compliance requirements, ensuring risk mitigation and profitability
• Conduct regular customer meetings, project reviews, and site visits to strengthen relationships, understand operational needs, and ensure successful execution of service agreements
• Ensure clear objectives, effective performance management, and opportunities for professional growth
• Maintain sales margin targets for all service offerings
• Manage commission structures and incentive plans to drive performance and maintain profitability
• Oversee budgeting, forecasting, and financial reporting for service sales operations, ensuring accuracy and alignment with regional targets
• Develop initiatives to improve customer satisfaction and strengthen long-term relationships
• Stay informed on industry developments, market trends, competitor activities, and emerging technologies to identify new business opportunities and adapt service strategies accordingly
• Lead negotiations for highly complex, multi-layered service contracts and develop customized solutions for large power plants, data centers, and utilities
• Define and implement the Service Sales Strategy for the North America region
• Collaborate with the New Unit Sales team to develop strategies that integrate multi-year agreements into new equipment sales projects, while driving cross-regional cooperation and ensuring alignment with global and regional service strategies
• Represent INNIO at industry conferences, trade shows, and professional forums
• Achieve service sales and revenue targets for Jenbacher service offerings, including multi-year agreements, transactional services, spare parts agreements, conversions, modifications and upgrades, overhauls and repairs, and operations and maintenance

Requirements

• Ability to communicate clearly and effectively with internal teams and external customers; drive cross-functional collaboration
• Analytical and problem-solving skills to identify contract execution challenges, resolve customer escalations, and implement process improvements that ensure compliance and operational efficiency
• Ability to lead and develop high-performing sales teams
• Ability to work independently and collaboratively as part of a team, including effective coordination with cross-functional teams
• Legally authorized to work in the United States
• Must have clear vision for reading and screen work, effective verbal communication, and hearing ability for in-person and phone interactions
• Strong technical aptitude combined with business acumen skills to drive decisions, manage contracts, and achieve P&L targets while ensuring compliance with contractual terms
• Proven ability to manage and negotiate highly complex service agreements, including multi-year contracts and operations & maintenance deals
• In-depth knowledge of service sales strategies and operations within the power equipment, engines, and gas turbine industry, including expertise in managing complex business agreements such as O&M contracts and transactional service models
• Excellent organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment
• Ability to work in office or field settings, including prolonged periods of sitting and computer use
• Strong analytical and negotiation skills
• Ability to travel up to 50% domestically and internationally
• Bachelor’s degree in engineering, business, or related discipline; Equivalent Advanced Degree is a plus
• Proficiency in Salesforce and Microsoft Office; ability to manage complex reports, budgets, forecasts, and commissions
• Extensive sales experience within the power generation, engine, gas turbine or similar industry, with an internationally operating company
• Demonstrated experience in managing and developing a sales team, including setting objectives, driving performance, and fostering a high-performance culture

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance