BTR Onsite Service Technician

Description

• Respond to emergency maintenance requests promptly and professionally.
• Complete and follow up regarding work orders efficiently and accurately, ensuring minimal disruption to residents.
• Assist with preparing units for new residents, including painting, cleaning, and minor repairs.
• Foster positive relationships with residents to enhance satisfaction and retention rates.
• Communicate effectively with the maintenance team and other staff members to ensure a coordinated effort in maintaining the community.
• Ensure direct reports to you complete assigned training by deadlines set forth. Physical Requirements
• Participate in ongoing training and development to stay current with industry standards and best practices.
• Ensure all tools and equipment are properly maintained and in good working order.
• Coordinate with both centralized and onsite property management teams to address resident maintenance/service requests and resolve issues in a timely manner.
• Interact with residents courteously and professionally, addressing their maintenance concerns and providing solutions.
• Act as a point of contact for residents regarding maintenance issues, inquiries, and concerns.
• Maintain common areas, amenities, and grounds to ensure they are clean, well-maintained, and presentable.
• Conduct regular inspections of buildings, equipment, and systems to identify and resolve issues.
• Act as an onsite Service Technician and maintenance representative of Maymont Homes at BTR location assigned.
• Perform routine maintenance tasks, including HVAC, plumbing, electrical, and appliance repairs.
• Ensure compliance with company policies, local, state, and federal regulations.
• Adhere to all safety protocols and regulations to ensure a safe working environment.

Requirements

• Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns.
• Excellent customer service and communication skills.
• Capable of working extended hours, on-call to include evenings, weekends and holidays as necessary.
• Proven experience in maintenance, preferably in a residential or property management setting.
• High school diploma or equivalent; technical or trade school certification is a plus.
• Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.
• Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills.
• Ability to work independently and as part of a team.
• Ability to troubleshoot and repair a wide range of issues.
• Turnaround time for units
• Must be able to work in small and confined spaces for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties.
• Able to see well enough to read faint or partially obscured writing or printing, with corrective lenses if needed.
• Strong attention to detail and organizational skills.
• CPO/HVAC/CAMT certifications preferred.
• Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, to include the exchange and receipt of information over the telephone.
• Ability to lift heavy objects, climb ladders, and perform physically demanding tasks.
• Strong knowledge of HVAC, plumbing, electrical, and general maintenance practices.
• Valid driver’s license and reliable transportation.
• Must be able to work in onsite at assigned community. May be required to travel to a sister property within the same area.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance