Facilities Operations Manager

Description

Participate in the hiring, staffing, training, evaluation, and scheduling of P1 Service FMO staff

Document and synthesize key information from meetings, identifying critical action items and communication points

Establish and maintain collaborative working relationships with P1 Service and customer management by providing timely, accurate, and complete information

Support testing and documentation for TJC and State Fire Marshal compliance and any other “Authority Having Jurisdiction” AHJ body

Coach and mentor direct reports and promote their professional growth by providing clear expectations, timely meaningful feedback (including periodic formal performance appraisals), and appropriate recognition, redirection, or positive discipline

Provide 24/7 on-call availability for telephone assistance and emergency response to the facility as required

Facilitate regular meetings with hospital stakeholders to understand operational needs, priorities, and strategic initiatives

Direct customers’ needs and requirements to develop appropriate staffing and resource allocation plans in conjunction with P1 Service support departments

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. The employee may be required to frequently lift, push or pull up to 50 pounds.

Serve as primary liaison for direct communication and delegation of customer's scope of work

Monitor Key Performance Indicators and communicate results to hospital leadership

Assist in managing vendor coordination, contract support, and procurement processes related to facilities and operational functions

Define all records and documents to the proper authorities

Ensure company policies are clearly communicated and consistently applied across FMO departments

Direct customer needs based on hospital communications and proactively plan for service adjustments

Provide regular updates to P1 Service leadership on hospital priorities, changes, and emerging needs

Represent P1 Service leadership by attending customer required meetings and P1 developed meeting, department heads, and management teams

Coordinate with P1 Service Human Resources and management regarding discipline/counseling, including necessary supporting documentation

Foster collaborative partnerships that support mutual organizational goals and customer satisfaction

The Facilities Operations Manager is responsible for the strategic planning, coordination, and delivery of facilities services for The University of Kansas Hospital. In alignment with the hospital’s mission, strategic objectives, and regulatory requirements. This role ensures operational excellence through effective leadership, resource management, and adherence to defined leadership competencies. This position provides comprehensive oversight of all facility departments, including building systems, grounds, utilities, and infrastructure. The manager is accountable for the daily operations of the Facilities Department, ensuring the safe, reliable, and efficient functioning of all mechanical, electrical, and structural systems.

Collaborate with P1 Service leadership to develop and implement employee training and development plans in partnership with the customer

This manager is responsible for long-range planning, overseeing engineering services, policies and procedures, ensuring compliance with hospital regulatory and JC (Joint Commission) standards, staff development and ensuring customer service philosophy P1 Service, LLC. is an equal opportunity employer. All qualified applicants will receive consideration for employment, regardless of status, including status as a protected veteran or as an individual with a disability.

Promotes a positive, inclusive, and safety-conscious workplace culture

Oversee the proper use, maintenance, and reporting functionality of customer-provided operations systems

Ensure compliance with hospital policies, procedures, and regulatory requirements

Build and maintain professional relationships with hospital leadership, department managers, and key personnel

Develop and distribute regular reports, updates, and communications to appropriate staff levels

Collaborate with FMO Senior Manager to align service delivery with hospital expectations and operational demands

Maintain accurate records of communications, decisions, and follow-up actions

Maintain open channels of communication to address questions, concerns, and feedback from all stakeholder groups

Communicate work requirements, staffing needs, and operational changes from hospital leadership to FMO Department Managers, Supervisors, and Leads

Pursue training and off-site factory certification in assigned systems as required

Ensure all relevant personnel receive timely notification of policy changes, procedural updates, and operational adjustments

Support compliance with all city, state, and federal license and certification requirements

Address concerns and resolve communication-related issues between hospital and service teams

Coordinate with various departments to ensure seamless integration of services and operations

Take immediate action to correct deficiencies and stop unsafe activities that may cause personnel injury and/or property damage

• Participate in the hiring, staffing, training, evaluation, and scheduling of P1 Service FMO staff
• Document and synthesize key information from meetings, identifying critical action items and communication points
• Establish and maintain collaborative working relationships with P1 Service and customer management by providing timely, accurate, and complete information
• Support testing and documentation for TJC and State Fire Marshal compliance and any other “Authority Having Jurisdiction” AHJ body
• Coach and mentor direct reports and promote their professional growth by providing clear expectations, timely meaningful feedback (including periodic formal performance appraisals), and appropriate recognition, redirection, or positive discipline
• Provide 24/7 on-call availability for telephone assistance and emergency response to the facility as required
• Facilitate regular meetings with hospital stakeholders to understand operational needs, priorities, and strategic initiatives
• Direct customers’ needs and requirements to develop appropriate staffing and resource allocation plans in conjunction with P1 Service support departments
• While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. The employee may be required to frequently lift, push or pull up to 50 pounds.
• Serve as primary liaison for direct communication and delegation of customer's scope of work
• Monitor Key Performance Indicators and communicate results to hospital leadership
• Assist in managing vendor coordination, contract support, and procurement processes related to facilities and operational functions
• Define all records and documents to the proper authorities
• Ensure company policies are clearly communicated and consistently applied across FMO departments
• Direct customer needs based on hospital communications and proactively plan for service adjustments
• Provide regular updates to P1 Service leadership on hospital priorities, changes, and emerging needs
• Represent P1 Service leadership by attending customer required meetings and P1 developed meeting, department heads, and management teams
• Coordinate with P1 Service Human Resources and management regarding discipline/counseling, including necessary supporting documentation
• Foster collaborative partnerships that support mutual organizational goals and customer satisfaction
• Collaborate with P1 Service leadership to develop and implement employee training and development plans in partnership with the customer
• Promotes a positive, inclusive, and safety-conscious workplace culture
• Oversee the proper use, maintenance, and reporting functionality of customer-provided operations systems
• Ensure compliance with hospital policies, procedures, and regulatory requirements
• Build and maintain professional relationships with hospital leadership, department managers, and key personnel
• Develop and distribute regular reports, updates, and communications to appropriate staff levels
• Collaborate with FMO Senior Manager to align service delivery with hospital expectations and operational demands
• Maintain accurate records of communications, decisions, and follow-up actions
• Maintain open channels of communication to address questions, concerns, and feedback from all stakeholder groups
• Communicate work requirements, staffing needs, and operational changes from hospital leadership to FMO Department Managers, Supervisors, and Leads
• Pursue training and off-site factory certification in assigned systems as required
• Ensure all relevant personnel receive timely notification of policy changes, procedural updates, and operational adjustments
• Support compliance with all city, state, and federal license and certification requirements
• Address concerns and resolve communication-related issues between hospital and service teams
• Coordinate with various departments to ensure seamless integration of services and operations
• Take immediate action to correct deficiencies and stop unsafe activities that may cause personnel injury and/or property damage

Requirements

ASHE Certified Healthcare Constructor (CHC) certification.

At least 5+ years in a management or senior leadership role, with demonstrated success in leading teams, overseeing departmental operations, and driving performance improvements.

Must have a High School Diploma or a GED equivalent.

Proven track record in managing building infrastructure (HVAC, electrical, plumbing), preventive maintenance programs, and regulatory compliance (e.g., Joint Commission, OSHA, NFPA).

HVAC system maintenance experience

Candidate must be detailed orientated, documenting processes and procedures as they relate to the position as well as any incidents that may occur.

Experience with hydraulic and pneumatic systems

Technical/vocational training certificates in mechanical maintenance

Excellent interpersonal skills, with ability to interact and work effectively with people at all levels in an organization

Certified Healthcare Facility Manager (CHFM)

Minimum of 8+ years of progressive experience in facility operations, including building systems, maintenance programs, and infrastructure management.

Able to satisfactorily pass a criminal background check and drug screen.

Knowledge of welding, machining, and fabrication

Excellent verbal & written communication skills

Proficient in management and coordination of CMMS systems.

Demonstrated ability to lead cross-functional teams, manage budgets, and implement process improvements in a complex operational setting.

Maintain English language fluency required to effectively perform essential job functions including customer consultations, team collaboration, and documentation

Bachelor’s degree in Facilities Management, Business or related field

Experience in a healthcare or hospital environment

• ASHE Certified Healthcare Constructor (CHC) certification.
• At least 5+ years in a management or senior leadership role, with demonstrated success in leading teams, overseeing departmental operations, and driving performance improvements.
• Must have a High School Diploma or a GED equivalent.
• Proven track record in managing building infrastructure (HVAC, electrical, plumbing), preventive maintenance programs, and regulatory compliance (e.g., Joint Commission, OSHA, NFPA).
• HVAC system maintenance experience
• Candidate must be detailed orientated, documenting processes and procedures as they relate to the position as well as any incidents that may occur.
• Experience with hydraulic and pneumatic systems
• Technical/vocational training certificates in mechanical maintenance
• Excellent interpersonal skills, with ability to interact and work effectively with people at all levels in an organization
• Certified Healthcare Facility Manager (CHFM)
• Minimum of 8+ years of progressive experience in facility operations, including building systems, maintenance programs, and infrastructure management.
• Able to satisfactorily pass a criminal background check and drug screen.
• Knowledge of welding, machining, and fabrication
• Excellent verbal & written communication skills
• Proficient in management and coordination of CMMS systems.
• Demonstrated ability to lead cross-functional teams, manage budgets, and implement process improvements in a complex operational setting.
• Maintain English language fluency required to effectively perform essential job functions including customer consultations, team collaboration, and documentation
• Bachelor’s degree in Facilities Management, Business or related field
• Experience in a healthcare or hospital environment

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance