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Con Edison

Manager (Shift Manager) - CSOC

Company logo
Con Edison
Provides electric, gas, and steam services to customers in the New York City area.
Lead CSOC shift operations, oversee analysts, ensure incident response and reporting.
7d ago
Intermediate (4-7 years), Experienced (8-12 years)
Full Time
New York, NY
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Engineering
Consulting
Construction services
Project Management
Technical Services
Design
Turnkey
General Contractor
Sector Specialisms
Electric Utility
Gas Utility
Steam Service
Energy Transmission
Natural Gas Transmission
Electric Transmission
Regulated Utilities
Energy Delivery
Role
What you would be doing
shift coordination
alert escalation
24x7 monitoring
ticket qc
process development
incident response
  • Liaison with SMEs, business groups, the Network Operations Center, and external entities to inquire for information, escalate alerts, and facilitate communication.
  • Ensure continuity of operations, coordinate shift turnover information, and conduct appropriate briefings to provide all updates, assignments, training, and uniform compliance.
  • Work rotating shifts, including nights, midnights, weekends and holidays
  • Sit or stand to answer a phone for the duration of the workday
  • Ensure that the CSOC analysts provide 24x7x365 monitoring and response to cyber events, and ensures any requirements and SLAs are met daily.
  • Maintain ticket and investigation quality control and oversight for all functions for the CSOC shift.
  • Ensure proper escalation, briefings, and communication of cyber events between CSOC analysts and to leadership as required.
  • Support the development, revision, maintenance, and implementation of CSOC processes, protocols, systems, and metrics.
  • Directly assist in assessing, developing, maturing, and training the capabilities of the CSOC, this includes the maturation of people, processes, and technology.
  • The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
  • Coordinate with other sections in Information Security as needed to support projects, disseminate information, and implement processes supported by the CSOC.
What you bring
cybersecurity
bachelor's degree
splunk
microsoft office
noc experience
leadership
  • Previous cybersecurity experience required.
  • Bachelor's Degree preferably in Computer Science, cybersecurity, IT, or related degree.
  • Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
  • Associate's Degree and Minimum five (5) years of experience in IT or relevant field or
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Bachelor's Degree and Minimum three (3) years of experience in IT or relevant field or
  • Knowledge of Splunk preferred.
  • Ability to read small print and symbols
  • Expertise in cybersecurity incident response or related field, preferred.
  • Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
  • Ability to push, pull, and lift up to 25 pounds
  • Good understanding of industry standard policy, processes and procedures covering incident, problem and change management is preferred.
  • Ability to lead/manage others
  • Strong verbal communication and listening skills
  • Driver's License Required
  • High School Diploma/GED and 2 Years in Field Ops planner title and 7 years' work experience.
  • Previous experience in a NOC, Control Center, or CSOC environment is preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Company
Overview
Since 1824
Year Founded
The company was established in 1824, marking the beginning of its long-standing commitment to serving New York City.
  • A cornerstone of New York City's energy landscape, delivering electric, gas, and steam services.
  • Investing in smart grid technology, clean energy solutions, and reliable infrastructure to meet modern demands.
  • Focused on sustainability and cutting-edge energy technologies to support a greener future for NYC.
  • Pioneering projects like energy storage, renewable energy integration, and sustainable energy solutions.
  • Ensuring the city’s vital infrastructure remains strong, with a reputation for reliability in both residential and commercial sectors.
Culture + Values
  • We are committed to providing excellent customer service and meeting customer needs.
  • We act with honesty and transparency in all interactions.
  • We prioritize the safety of our employees, customers, and communities.
  • We foster a culture of innovation and embrace new ideas to improve operations.
  • We aim to reduce our environmental impact through resource conservation and responsible operations.
Environment + Sustainability
2040
Net Zero Target
The company aims to achieve net zero greenhouse gas emissions by this year.
2023
Carbon Intensity Drop
Significant reduction in carbon intensity and increased renewable energy usage achieved by this year.
  • Invested in clean energy technologies, including solar, wind, and battery storage.
  • Committed to reducing carbon emissions and supporting energy efficiency programs.
  • Made major strides in grid modernization to enable greater renewable energy integration.
Inclusion & Diversity
25%
Women in Leadership Roles
This figure highlights the current percentage of women holding leadership positions within the organization.
  • The organization aims to increase the representation of women and underrepresented groups in leadership roles.
  • The company has set clear diversity goals for recruitment and retention.
  • The organization supports employee resource groups focused on various identities and backgrounds.
  • The company promotes equal opportunity in hiring and career development.
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