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Manager (Shift Manager) - CSOC
Con Edison
Provides electric, gas, and steam services to customers in the New York City area.
Lead CSOC shift operations, oversee analysts, ensure incident response and reporting.
Liaison with SMEs, business groups, the Network Operations Center, and external entities to inquire for information, escalate alerts, and facilitate communication.
Ensure continuity of operations, coordinate shift turnover information, and conduct appropriate briefings to provide all updates, assignments, training, and uniform compliance.
Work rotating shifts, including nights, midnights, weekends and holidays
Sit or stand to answer a phone for the duration of the workday
Ensure that the CSOC analysts provide 24x7x365 monitoring and response to cyber events, and ensures any requirements and SLAs are met daily.
Maintain ticket and investigation quality control and oversight for all functions for the CSOC shift.
Ensure proper escalation, briefings, and communication of cyber events between CSOC analysts and to leadership as required.
Support the development, revision, maintenance, and implementation of CSOC processes, protocols, systems, and metrics.
Directly assist in assessing, developing, maturing, and training the capabilities of the CSOC, this includes the maturation of people, processes, and technology.
The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
Coordinate with other sections in Information Security as needed to support projects, disseminate information, and implement processes supported by the CSOC.
What you bring
cybersecurity
bachelor's degree
splunk
microsoft office
noc experience
leadership
Previous cybersecurity experience required.
Bachelor's Degree preferably in Computer Science, cybersecurity, IT, or related degree.
Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
Associate's Degree and Minimum five (5) years of experience in IT or relevant field or
Possesses flexibility to work in a fast paced, dynamic environment
Bachelor's Degree and Minimum three (3) years of experience in IT or relevant field or
Knowledge of Splunk preferred.
Ability to read small print and symbols
Expertise in cybersecurity incident response or related field, preferred.
Must be proficient in Microsoft Office including Word, Excel, Outlook and PowerPoint, etc.
Ability to push, pull, and lift up to 25 pounds
Good understanding of industry standard policy, processes and procedures covering incident, problem and change management is preferred.
Ability to lead/manage others
Strong verbal communication and listening skills
Driver's License Required
High School Diploma/GED and 2 Years in Field Ops planner title and 7 years' work experience.
Previous experience in a NOC, Control Center, or CSOC environment is preferred.
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