Description
order entry
quote management
product specs
delivery scheduling
customer support
stakeholder coordination
As a Customer Service Officer, you will ensure exceptional customer service in each interaction. Working within a friendly and inclusive team you will be a key contact for sales and service enquiries. Your can-do attitude and communication skills will be fully utilised as you offer our new and existing customers solutions to their steel and aluminium requirements, including keying orders and quotations, providing product and pricing advice and managing a variety of day-to-day tasks.
- collaborate with internal stakeholders including marketing, warehouse, inventory and sales departments to ensure customer expectations and requirements are met - including delivery windows, product specifications, special packaging, and delivery timetable
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
- nurture and grow relationships with customers to uncover new business and sales opportunities
- continuously look at new ways of improving the customer experience and consistently improving the total value proposition
- follow-up on quotations and inquiries and working with all stakeholders to convert these into sales opportunities
- interact with our customers over the phone and email managing quotes and queries
Requirements
customer service
communication
problem solving
microsoft office
teamwork
multitasking
- experience working in a customer service/sales environment
- excellent communication and interpersonal skills
- confidence to resolve issues effectively and efficiently
- basic knowledge with Microsoft office and a willingness to undergo relevant training
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- high attention to detail and ability to complete multiple tasks simultaneously
Benefits
You will have access to various health and well-being initiatives including Employment Assistance Program, on-site physio, Employee Real Deals, Fitness Passport and on-going learning, support and training.
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
Training + Development
Information not given or found
