Technical Support Officer, PV - Electrician

Description

• Assist in the resolution of technical enquiries via the various media forms available to the Dealer/Installer.
• Maintain a strong preferential link with our suppliers to provide seamless support of their products as part of a Solahart System.
• Collaborate with Field Sales & Sales Administration to identify training opportunities in order to reduce the number of repeat enquiries of the same type or nature and improve our customer service to the end-customer.
• Work with the product marketing team on areas that require focus in their portfolios, as part of our continuous improvement journey

Requirements

• Experience in installing, fault finding and repairing String and Hybrid PV Systems.
• Must have strong problem solving skills and be motivated to assist in closing out issues in a logical and timely manner.
• Must be proficient with a computer and MS Office packages (word, excel, outlook, teams etc)
• CEC Accredited Installer
• An Electrician licence
• Any additional study or qualification in the field of PV or DC batteries viewed favourably Required Knowledge, Skills & Abilities:

Benefits

• Access to our Employee Assistance Program and Safety and Wellbeing initiatives.
• Great salary packaging options and discounts on Rheem products
• Ongoing training, support, supervision, and career advancement opportunities
• Hybrid working flexibility with up to 4 days working from home!
• Free onsite parking our Rydalmere office and access to our discounted onsite canteen

Training + Development

Interview process

Visa Sponsorship

Security clearance