Willow Bridge Property Company focuses on developing and managing real estate assets.
Provide technical support for hardware, software, and OS issues to end‑users.
6 days ago ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Dallas, TX
Office Full-Time
Company Size
51 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Construction services
Sector Specialisms
Residential
Multifamily Developments
Property Management
Acquisitions
Development
Construction
Asset Management
Role
Description
pc imaging
tech support
asset management
software deployment
incident logging
team lead
Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
Document all work completed into the appropriate call - tracking and incident management system.
Assist in setup and imaging of new computers, as needed.
Mentors and trains newly hired associates to ensure successful integration into the role.
Support of all general Business Technology (Phones, Printers, VDI, Windows PC' s Etc.).
Assist in IT asset tracking & management of computers and peripherals, and telephony equipment.
Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction, and ensuring appropriate client support is delivered in a timely and effective manner.
Plan, organize, and coordinate work to meet deadlines and accommodate rapidly changing priorities.
Assist with deployment of software releases and PC Refresh roll-outs according to company' s IT Management best practices.
Uses Knowledge Management database to locate solutions to issues.
Requirements
mcp
itil
microsoft 365
windows troubleshooting
bachelor’s degree
1-3 yrs
The following professional certifications are desired: (MCP) Microsoft Certified Professional
Required travel is less than 10%.
Proven ability to learn new technologies quickly, while also achieving a high level of proficiency
ITIL Foundations Course and/or Certification
Must be comfortable with Executive/C-Level end user support, as needed.
1-3+ years of relevant professional industry or experience in systems support.
Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner.
Hands-on experience with a wide variety of software, hardware, and peripherals, including Microsoft 365.
Standing, walking, twisting, and bending body mobility required to access a standard office environment.
Demonstrate de-escalation skills and ability to effectively diffuse/resolve customer complaints.
Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
Handles initial support requests. Must have strong Windows environment troubleshooting skills.
Solid technical background with an ability to give instructions to a non-technical audience.
Strong customer service focus and detailed oriented individual.
Ability to work independently or as a team member.
Bachelor’s degree from a college or university with a major in Accounting, Computer Science, or a related field.
Ability to lift 40 pounds.
Highly effective written and verbal communication skills are required.
Experience with property management and single-family housing environment/industry a plus.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
specializes in real estate development, investment, and property management
has a strong track record in acquiring, developing, and managing diverse property assets
has expanded its portfolio across residential and commercial sectors with a commitment to long-term investment
focuses on strategic property investment, creating value through innovative approaches to asset management
has expertise spanning both public and private real estate markets, with a reputation for delivering high-quality developments
has notable projects including large-scale residential developments and commercial spaces that drive local economies
blends in-depth market knowledge with sustainable business practices to ensure growth and stability
evolves with an adaptive approach, capitalizing on new opportunities in the real estate market
Culture + Values
We are committed to excellence in all areas of our business.
We embrace innovation and continuously seek ways to improve.
We work with integrity and hold ourselves accountable to the highest standards.
We collaborate as a team to create meaningful, long-term value for our clients and partners.
We are dedicated to providing a culture of mutual respect, trust, and transparency.
Environment + Sustainability
2030
Net Zero Target
Aims to achieve net zero carbon emissions.
Focuses on sustainable building practices and energy-efficient designs.
Implements strategies to reduce waste, conserve water, and minimize environmental impact across all projects.
Commitment to environmentally responsible development is integrated into the core of the business model.
Inclusion & Diversity
An inclusive culture is fostered where all individuals feel valued and empowered.
They have set specific goals to increase gender diversity in leadership roles.
Gender balance is a priority in recruitment and hiring practices.