Service Analyst

Providing innovation to government partners

The Service Management team manages a wide range of services for our global customers, from technical security to property facilities. It’s a close-knit, collaborative team, and when you join us you’ll provide high quality analysis that demonstrates how we’re meeting our KPIs and providing great value for money. Working on the creation and maintenance of service documents, you’ll also assist with a variety of service tasks including researching and investigating management information from the regional delivery teams, creating lists of risks and issues, and producing reports or gathering data to assist with specific service management activities.

Use your specialist computer skills as you help to keep the UK safe and secure

Provide high quality service analysis for our customers around the world

Delivering best-in-class solutions

You’ll have a wide range of additional responsibilities – these include supporting Service Assurance in the development and ongoing management of change, risk and request procedures. We’ll also expect you to work on the operation and support of service management toolsets, perform tracking improvement activities, maintain skills matrix and workforce plans and other records, and undertake a range of day-to-day administrative tasks.

Experience of working with a multi-skilled team in Service Management would be desirable, as would the skills to produce information for Board packs. In addition, the ability to streamline and improve processes and draft professional/technical documents would be an advantage.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Developed Vetting (DV) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/

To be a success in this vital role you should have well developed experience of using Excel to analyse, manipulate and present data, and the ability to use SharePoint and the other applications in the Microsoft Office suite of software. You’ll be working in a fast-paced environment, so it’s also important that you possess the skills to manage and prioritise your workload and meet deadlines, while your excellent communication skills will allow you to interact with a diverse range of colleagues and stakeholders.

Free shuttle bus available between central Milton Keynes and Hanslope Park

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

But we’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Location- Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need

Salary- £31,898 plus a location allowance of £1,750 and excellent benefits