Community Liaison at Telmax Inc. in Markham, Ontario, Canada | Kablio

Role

Description

product knowledge

community outreach

lead generation

team collaboration

problem solving

customer education

Continuous Learning: Keep up to date with telMAX's products and services to effectively communicate with potential customers and ensure accurate information is provided.
Community Outreach: Act as a telMAX ambassador by engaging with residents and businesses on their doorsteps, educating them about the advantages of our fibre optic services and how telMAX can benefit their internet and communication needs.
Team Collaboration: Work alongside other team members to manage inquiries and share valuable insights with the sales team to enhance lead conversion efforts.
Problem-Solving & Support: Work proactively with residents and businesses to address any concerns or questions related to the service offerings and ensure satisfaction.
Customer Education: Provide clear, engaging, and concise information about telMAX's services, answering any questions residents may have, and helping them understand the value of our services.
Lead Generation: Identify and generate new leads through door-to-door interactions and community engagement. Collaborate with the sales team to convert these leads into sales opportunities.

Requirements

problem solving

2-5 years

driving licence

lead generation

customer focus

dcs/dec

Problem-Solving: Ability to handle challenges and concerns from residents professionally and promptly.
2-5 years related experience required
Excellent time management capabilities
Lead Generation Experience: Previous experience in lead generation, sales, or marketing is a plus.
Driving license and reliable access to a vehicle are essential.
Customer Centricity
Independent & Team-Oriented: Comfortable working both independently and as part of a team in a fast-paced, dynamic environment.
Communication Skills: Strong verbal and written communication skills, with the ability to explain complex services clearly and engagingly.
Organized & Detail-Oriented: Strong time management, organizational skills, and attention to detail are crucial for success in this role.
Travel & Flexibility: Ability to travel to different neighborhoods, spending up to 75% of the time in the field.
"G" Driving license
Positivity: Consistently radiates optimism, uplifting others through words, actions, and demeanor. Possesses a natural ability to brighten someone’s day.
Experience in working as part of a multi-disciplinary team.
Customer-Focused: Experience in a customer-facing role with strong communication skills. Ability to actively listen and respond professionally to community members.
DCS / DEC (preferred)

Benefits

Health Spending Account (HSA)
Benefits (Medical, Dental, and Vision)
Hybrid positions
RRSP matching program
We offer a competitive variable compensation package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

10 Gbps

Maximum Speed

The network reaches speeds up to 10 Gbps, making it one of the fastest in the region.

Three Years Title

Consecutive Wins

Recognized as PC Magazine’s “Canada’s fastest ISP” for three consecutive years.

Three Years

PC Mag Awards

Won PC Mag awards for fastest ISP in 2022, 2023, and 2024.

Founded in 2017, the company began rolling out its own all-fibre network in underserved towns across the Greater Toronto Area.
Its customer portal, including TV, streaming, and home-phone services, was revamped in late 2023 to enhance convenience and self-service.
Expansion milestones include fibre construction in Brooklin, Stouffville, Newmarket, Aurora, and most recently Richmond Hill.
The company emphasizes local engagement by hiring from within communities and sponsoring events like skateparks and Canada Day celebrations.
Typical offerings combine symmetrical gigabit internet with add-ons like à-la-carte streaming TV and clear-voice home phone.
The company is fully independent and non-reseller, operating its own “pure fibre” network rather than leasing lines.
Maintains honest, flat pricing without hidden fees.

Culture + Values

Commitment to excellence in customer service and satisfaction.
Innovation is at the core of our approach to problem-solving.
Collaboration and teamwork drive success at Telmax.
Integrity and accountability are foundational to all business dealings.
Empowering employees through continuous learning and development.

Environment + Sustainability

2035

Net Zero Target

Aim to achieve net zero carbon emissions by the specified year.

Implementation of energy-efficient technologies in all operations.
Reduction of waste through enhanced recycling programs across all facilities.
Sustainability-focused product design aimed at reducing environmental footprint.
Annual audits to track progress on environmental goals and impact.

Inclusion & Diversity

45% Women

Gender Diversity

Representation of women across all levels of the company.

By 2028

Leadership Representation Target

Commitment to increasing representation of underrepresented groups in leadership positions.

Maintains a strategic focus on building a diverse and inclusive workforce.
Inclusive workplace programs that ensure equal opportunities for all employees.

Articles

About Us

Careers

Role

Description

product knowledge

community outreach

lead generation

team collaboration

problem solving

customer education

Continuous Learning: Keep up to date with telMAX's products and services to effectively communicate with potential customers and ensure accurate information is provided.
Community Outreach: Act as a telMAX ambassador by engaging with residents and businesses on their doorsteps, educating them about the advantages of our fibre optic services and how telMAX can benefit their internet and communication needs.
Team Collaboration: Work alongside other team members to manage inquiries and share valuable insights with the sales team to enhance lead conversion efforts.
Problem-Solving & Support: Work proactively with residents and businesses to address any concerns or questions related to the service offerings and ensure satisfaction.
Customer Education: Provide clear, engaging, and concise information about telMAX's services, answering any questions residents may have, and helping them understand the value of our services.
Lead Generation: Identify and generate new leads through door-to-door interactions and community engagement. Collaborate with the sales team to convert these leads into sales opportunities.

Requirements

problem solving

2-5 years

driving licence

lead generation

customer focus

dcs/dec

Problem-Solving: Ability to handle challenges and concerns from residents professionally and promptly.
2-5 years related experience required
Excellent time management capabilities
Lead Generation Experience: Previous experience in lead generation, sales, or marketing is a plus.
Driving license and reliable access to a vehicle are essential.
Customer Centricity
Independent & Team-Oriented: Comfortable working both independently and as part of a team in a fast-paced, dynamic environment.
Communication Skills: Strong verbal and written communication skills, with the ability to explain complex services clearly and engagingly.
Organized & Detail-Oriented: Strong time management, organizational skills, and attention to detail are crucial for success in this role.
Travel & Flexibility: Ability to travel to different neighborhoods, spending up to 75% of the time in the field.
"G" Driving license
Positivity: Consistently radiates optimism, uplifting others through words, actions, and demeanor. Possesses a natural ability to brighten someone’s day.
Experience in working as part of a multi-disciplinary team.
Customer-Focused: Experience in a customer-facing role with strong communication skills. Ability to actively listen and respond professionally to community members.
DCS / DEC (preferred)

Benefits

Health Spending Account (HSA)
Benefits (Medical, Dental, and Vision)
Hybrid positions
RRSP matching program
We offer a competitive variable compensation package

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

10 Gbps

Maximum Speed

The network reaches speeds up to 10 Gbps, making it one of the fastest in the region.

Three Years Title

Consecutive Wins

Recognized as PC Magazine’s “Canada’s fastest ISP” for three consecutive years.

Three Years

PC Mag Awards

Won PC Mag awards for fastest ISP in 2022, 2023, and 2024.

Founded in 2017, the company began rolling out its own all-fibre network in underserved towns across the Greater Toronto Area.
Its customer portal, including TV, streaming, and home-phone services, was revamped in late 2023 to enhance convenience and self-service.
Expansion milestones include fibre construction in Brooklin, Stouffville, Newmarket, Aurora, and most recently Richmond Hill.
The company emphasizes local engagement by hiring from within communities and sponsoring events like skateparks and Canada Day celebrations.
Typical offerings combine symmetrical gigabit internet with add-ons like à-la-carte streaming TV and clear-voice home phone.
The company is fully independent and non-reseller, operating its own “pure fibre” network rather than leasing lines.
Maintains honest, flat pricing without hidden fees.

Culture + Values

Commitment to excellence in customer service and satisfaction.
Innovation is at the core of our approach to problem-solving.
Collaboration and teamwork drive success at Telmax.
Integrity and accountability are foundational to all business dealings.
Empowering employees through continuous learning and development.

Environment + Sustainability

2035

Net Zero Target

Aim to achieve net zero carbon emissions by the specified year.

Implementation of energy-efficient technologies in all operations.
Reduction of waste through enhanced recycling programs across all facilities.
Sustainability-focused product design aimed at reducing environmental footprint.
Annual audits to track progress on environmental goals and impact.

Inclusion & Diversity

45% Women

Gender Diversity

Representation of women across all levels of the company.

By 2028

Leadership Representation Target

Commitment to increasing representation of underrepresented groups in leadership positions.

Maintains a strategic focus on building a diverse and inclusive workforce.
Inclusive workplace programs that ensure equal opportunities for all employees.

Articles

About Us

Careers