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Account Coordinator
Officeworks Inc.
Assist sales team with client support, including preparation of quotes and proposals, creation of pricing documents, and processing orders.
21d ago
$50,000
Junior (1-3 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
2,000 Employees
Service Specialisms
Furniture specification and procurement
Space planning
Design (3‑D CAD layouts & interior design collaboration)
Project Management
Delivery & Installation
Warehousing
Architectural walls & glass partitions
LEED & WELL sustainability consulting
Sector Specialisms
Information Specialties
Storage Specialties
Safety Specialties
Fireplaces and Stoves
Interior Specialties
Exterior Specialties
Furnishings
Commercial
Role
What you would be doing
client delivery
account coordination
order processing
bid preparation
pricing support
shipment tracking
The Account Coordinator is responsible for assisting the sales team by providing the highest quality of service and support to our clients.Responsibilities include preparation of quotes and proposals, creation of pricing documents and processing orders.
- Enter all receiving and delivery information for orders in Team Design.
- Follow up on all pricing/product requests sent to manufacturers, reps and installers.
- Coordinate delivery and installation, including but not limited to, installation packets, schedules and punch list resolution on a day to day basis. Consult with senior coordinator for projects.
- Assist sales, senior account coordinators, designers and project managers with the preparation of bids.
- Place orders with manufacturer within 24 hours and confirm receipt within 3 days.
- Record and save all pricing information and backup gathered during bid/quote process.
- Complete CAL133 applications for BFD and check requests (Boston Only)
- Run backlog reports as scheduled on bi-weekly basis and distribute to senior coordinators.
- Provide timely and concise communication regarding project status to sales and senior coordinators.
- Assist sales and senior coordinators with the preparation of quotes and proposals.
- Review acknowledgments and all revisions, track and confirm COM shipments, check shipment status prior to and on confirmed manufacturer ship dates.
- Prepare and maintain status reports for clients, as needed.
- Follow up on items regarding damages, replacements, short shipments and any open or unresolved customer issues.
- Create pricing documents as requested by sales for presentation to clients or designers.
- Track product shipment to warehouse and confirm receipt.
What you bring
erp/crm
ms excel
hs diploma
communication
teamwork
customer service
**THIS POSITION IS OPEN TO ALL SOUTH LOCATIONS: ATLANTA, CHARLOTTE, RALEIGH, NASHVILLE**
- Prolonged periods sitting at a desk and working on a computer.
- Hands on experience with ERP and CRM systems.
- Excellent communication skills.
- Must be able to lift up to 15 pounds at times.
- Must work well in team environment
- 2-5 years of experience in related customer service or sales support role.
- High School diploma or equivalent.
- In-depth understanding of sales principles and customer service practices.
- Prompt, reliable and regular attendance
- Proficiency with MS Office Suite, particularly MS Excel.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearance- prospective employees may be subject to background checks
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Company
Overview
- delivers high-quality office products and services that cater to a diverse range of business needs.
- specializes in providing office supplies, furniture, and technology solutions that enhance workplace productivity and efficiency.
- services span from corporate clients looking for bulk office supplies to small businesses and home offices in need of tailored solutions.
- recognized for its commitment to delivering reliable products, quick service, and an extensive selection of office essentials.
- typical projects include outfitting large corporate offices, supplying customized workstations, and providing cutting-edge technology for professional environments.
- stands out by offering innovative workspace design solutions that aim to boost employee comfort and productivity.
- grown into a trusted partner for businesses of all sizes, offering a wide variety of solutions for any office setup.
- Creating stunning spaces through sophisticated design and superior customer service
- "We are just as focused on Day 2 Service as the entire design and installation process"
- "It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do."
- Hiring smart, talented, client‑focused individuals who are trusted and encouraged to make their own decisions and offer new ideas
12% emission reduction
FY2023 Scope 1 and 2 Emissions
Achieved a 12% reduction in Scope 1 and 2 emissions during FY2023, surpassing previous targets.
17,000 tonnes target
Circular Economy Goal
Aiming to repair, repurpose, or recycle 17,000 tonnes of products by FY2025.
2.45M trees
Restoration Initiative
Planted 2.45 million native trees and restored 1,900 hectares of land since 2017.
10,000 tonnes recycled
Product Recycling Program
Over 10,000 tonnes of unwanted products have been recycled, repaired, or repurposed since 2015.
- Commitment to use 100% renewable electricity by 2025
- Goal to achieve net-zero Scope 1 and 2 emissions by 2030
- Reduced Scope 1 and 2 emissions by 40% since 2018; reached FY2025 target two years early
- Installed on-site solar PV and energy efficiency initiatives across stores; first battery-storage site completed in 2023
- First battery-storage site completed in 2023
- Over 210,000 trees planted over 190 hectares in FY2023
43% women
Leadership team composition
The leadership team as of 30 June 2022 comprised 43% women.
3.5% Indigenous workforce
Aboriginal and Torres Strait Islander representation
3.5% of the workforce identifies as Aboriginal and Torres Strait Islander, matching national population employment parity.
85% value diversity
Employee sentiment on diversity
In the 2022 YourSay engagement survey, 85% of team members stated the company values diversity, inclusion, and belonging.
>80% authenticity at work
Workplace inclusion metrics
Annual surveys show over 80% of team members feel they can bring their whole self to work and belong.
- Diversity & Belonging plan structured around four pillars: First Nations, Identity, Accessibility, Thought
- Partnerships include Clontarf Foundation for Indigenous recruitment; Pride in Diversity and Pride network launch; flexible work policy via Circle In and New Ways of Working
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