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Concierge - Avalon
Jamestown
Deliver outstanding guest service and manage concierge duties at Avalon.
3d ago
Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Alpharetta, GA
Onsite
Company Size
350 Employees
Service Specialisms
Real Estate Investment
Property Management
Asset Management
Development
Leasing
Capital Markets
Acquisitions
Sector Specialisms
Development & Construction
Architecture & Design
Retail Leasing
Creative & Marketing
Food & Beverage Curation
Acquisitions
Asset Management
Capital Markets
Role
What you would be doing
vendor relations
event coordination
itinerary planning
guest assistance
service inventory
resource provision
- Continuously develop knowledge of and build relationships with Avalon vendors and retailers, as well as an in-depth understanding of the Alpharetta area. Participates in educational opportunities, maintaining personal networks.
- Assist with the execution of Property events. Being the go-to person for event vendors during the event.
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
- Anticipating services are required by ascertaining guests' mood and style, identifying options before being asked, developing itineraries.
- Must uphold uniform and cleanliness standards.
- Answer questions, give directions and instructions, develop inventories of services, offer commentary of previous guests, manage and screen messages.
- Provide information and resources by identifying and clarifying guest needs and desires related to Avalon.
- Provide services requested by acting as an intermediary for personal services, including travel, tickets, restaurant reservations, hotel reservations, and the like.
What you bring
customer service
microsoft office
verbal communication
time management
research skills
adaptability
- Verbal Communication, Listening, Customer Service, Customer Focus, People Skills, Action-Oriented, Interpersonal Savvy, Professionalism, Emotional Control, Dependability.
- Members of the Concierge team must be multitaskers and team players with a positive attitude and demonstrate flexibility. The ideal candidate must be adaptable and organized, with strong prioritization and time management skills.
- Organized, detail-oriented, self-starter, able to work independently and as part of a group.
- Excellent computer skills in Microsoft Office. Basic ability to write and send professional emails.
- Must contain a strong emphasis on customer service, a deep understanding of the area, and the ability to creatively think on one's feet.
- Strong understanding and knowledge of Avalon and the Alpharetta area.
- Must be 21 years of age or older.
- Must be open to change and able to adapt quickly to new directives.
- Superb verbal and written communication skills.
- Able to perform the skills of a Concierge while being a mobile presence on the property.
- Expert researching skills, including print and electronic.
- Must be able to work in a fast-paced environment.
- Organizational and interpersonal skills
- The ability to meet deadlines; accomplish work in order of priority; professionally maintain composure & effectiveness under pressure and changing conditions
- Must enjoy serving people and do so with enthusiasm and professionalism.
- Proactive, approachable, and solution focused.
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Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
1983 Founded
Year of Establishment
The company was established in 1983, marking its beginning as a leader in real estate investment and management.
- With a focus on creating long-term value, excels in identifying opportunities across diverse sectors.
- Manages a portfolio spanning commercial, residential, and industrial real estate markets.
- Specializes in both direct real estate investments and partnerships, delivering results.
- Typical projects include large-scale commercial properties, office spaces, and mixed-use developments.
- Adapts to market changes, ensuring strategies stay relevant in an evolving industry.
- Known for a forward-thinking approach, integrating innovative designs and efficient operations into every project.
- With a global perspective, manages properties in key markets worldwide.
- Integrity in all that we do.
- Commitment to collaboration and partnership.
- Pursuit of excellence and innovation.
- Focus on long-term value creation.
- Respect for diversity and inclusion in our workplace.
- Transparency and accountability in our operations.
2050
Net Zero Target Year
Committed to achieving net zero carbon emissions by this year.
30%
Landfill Waste Reduction
Achieved a significant reduction in landfill waste across its property portfolio.
- Committed to achieving net zero carbon emissions.
- Focuses on sustainable property management practices.
- Aims to reduce energy consumption as a key priority.
40%
Gender Diversity Goal
Target for women in executive roles by 2025.
35%
Women in Leadership
Current representation of women in leadership positions.
- A diverse and inclusive work environment where everyone is respected and valued.
- An inclusive hiring process that ensures diverse candidates are considered for all job openings.
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