Data Solutions Delivery Analyst 2 - D365 F&O

Description

• Manually or automatically executes test cases and records results.
• Reviews and understands system specifications and user requirements to develop test cases.
• Recommends method and procedural changes; Defines and documents improvements.
• Fosters change management in a delicate manner to ensure business and IT partners are comforted through transformation and delivery.
• Works with the training team to document system scenarios and identify roles impacted to help develop a change management/training plan.
• Assists in providing training and guidance to business users and IT teams on supported applications.
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Participates in the quality assurance process to ensure features and functions have been enabled and optimized.
• Conducts testing after software deployment to ensure quality in the live environment.
• Synthesizes information gathered from multiple sources, assisting in the identification of symptoms and root causes; Works with IT and business leadership to develop alternative solutions and address the organizational pain within resource and schedule constraints.
• Collaborates with our business partners regularly with face-to-face encounters, to gather requirements and understand the business ask; also conducts sessions to align on the priority, discuss requirements, demo completed work, and solicit and embrace feedback from others.
• Translates business requirements into user stories for technical teams, and ensures test cases are written and executed to meet the business needs.
• Researches and identifies industry best practices and trends to increase the effectiveness of products and systems.
• Maintains clear and comprehensive test documentation, including test plans, test cases, and defect reports.
• Gathers data, creates process flow diagrams/ process maps/ functional design documents, captures design interfaces, identifies root causes, provides solid solutions, and analyzes inputs and outputs to arrive at logical conclusions.
• Ensures risks associated with business activities are effectively identified, measured, and monitored.
• Partners with the Project Managers, Scrum Masters, and Product Managers through the entire software development life cycle to ensure clear objectives are defined and documented. Ensuring there is a clear definition of the execution of deliverables that meet requirements and business needs, and user stories are closed out appropriately based on defined and documented requirements.
• Leverages data-driven problem-solving techniques and analytical rigor to complete, document, and speak to risk analysis, and offers solutions to help stakeholders make informed decisions.
• Partners with IT teams to ensure a clear understanding of business requirements.
• Creates readable and functional documentation which may include Joint Application Development (JAD,) screen designs, report layouts, features, stories, use cases, and data models mapping inputs, outputs, interfaces, etc.
• Creates detailed test cases covering various scenarios and edge cases.
• Facilitates, influences, and leads team-member peers in designing and defining solutions which may include the ideation, discovery, initiation, and business requirements phases of an initiative.
• Assists in maintaining documentation and standard operating procedures (SOPs) related to usage of software products. Attends IT Change Control & Prioritization meetings and helps in the discovery and estimating of the impact of change on end-user experiences.
• Conducts business process modeling and generates applicable scenarios for the technology technical functionality testing team.
• Identifies and reports bugs with clear descriptions and necessary details to the development team.
• Continue to develop skills in process elicitation, internal customer research, and requirements discovery to create meaningful documentation including: process flows and flow charts, data flow diagrams, use cases, user stories, and functional design thinking artifacts.
• Always works safely and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Captures business processes, requirements, capabilities, features, and data requirements for new and existing software product solutions.

Requirements

• Relevant Certifications Preferred such as:
• Understanding of different testing types (functional, regression, performance, etc.) and ability to design appropriate test cases.
• Ability to clearly document requirements (epics, features, stories, process flows, etc.) in an organized and understandable format.
• PMP or CBAP
• Ability to shadow a mentor to document processes and capture requirements with guidance. Can be monitored to assist experienced Solution Delivery Analysts with efforts and/or take on a low priority, small initiative individually with little to no guidance.
• Verifies that bug fixes do not introduce new issues.
• Up to 15% and overnight travel may be expected
• MB-901: Microsoft Dynamics 365 Fundamentals
• Ability to manage scope change process and issue identification/resolution.
• Ability to focus on business value results and solutions.
• Outstanding meeting facilitation and leadership skills with the ability to maximize meeting time to reach objectives while minimizing distractions and interruptions.
• 4 or more years of experience required
• Valid driver’s license
• Ability to execute in a fast pace, rapid iteration environment while balancing multiple priorities.
• Bachelor’s or Associate’s degree in Information Technology or related field, or equivalent work experience required
• Excellent communication skills with the ability to translate complex concepts into simplified solutions and present them in a straightforward and understandable manner to multiple stakeholders.
• Data collection and analysis skills, understanding the relevance and organization of the data as well as the structure and statistical significance of the data (e.g., trend analysis).
• Ability to work effectively with assigned stakeholders in a team environment where flexibility, collaboration, and adaptability are required.
• Willingness to learn new tools, dive right in, roll up their sleeves and “get things done”.
• A working understanding of both waterfall and agile frameworks and an ability to transition and adapt seamlessly between the two.
• Other traits/characteristics: Curiosity, humility, logic, creativity, clarity, empathy, coachability, self-starting.

Benefits

• A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
• An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.
• A Tuition Reimbursement program to support the pursuit of accredited college courses.
• A competitive salary, commensurate with your experience and competencies.

Training + Development

Interview process

Visa Sponsorship

Security clearance