Principal ITSM Platform, Enterprise Solutions at Invenergy in Chicago, IL | USD135,000-150,000 | Kablio

Role

Description

itsm config

platform governance

automation integration

change management

stakeholder engagement

performance monitoring

Lead configuration, enhancement, and lifecycle planning for ITSM modules and workflows.
Champion platform scalability, modular expansion, and integration with broader enterprise tools (e.g., CMDB, automation, observability, cloud services).
Identify opportunities for automation, AI/ML integration, and self-service capabilities within the ITSM ecosystem.
Establish and enforce platform governance structures, standards, and data integrity practices.
Ensure the ITSM platform supports evolving needs in incident, change, problem, request, asset, and knowledge management.
Manage platform change and release processes to minimize disruption and ensure quality.
Collaborate with internal audit, security, and compliance teams to ensure platform meets regulatory and policy requirements.
Partner with IT service owners, product managers, and engineering teams to prioritize and implement roadmap items.
Engage with functional teams to ensure platform capabilities meet user needs and deliver business value.
Facilitate stakeholder alignment through regular engagement, performance reporting, and governance meetings.
Benchmark platform performance and maturity against industry standards (e.g., ITIL, COBIT, ISO 20000).
Serve as process owner or sponsor for key ITSM processes; guide process design, implementation, and continuous improvement efforts.
Define and maintain the strategic roadmap for the ITSM platform (e.g., ServiceNow or equivalent), aligned with enterprise IT and business goals.
Monitor platform KPIs and service metrics to drive improvements in service performance, responsiveness, and user satisfaction.
Drive training, adoption, and communication strategies for new ITSM capabilities and enhancements.

Requirements

itil

servicenow

agile

8+ years

rpa

cmdb

Exposure to Agile, DevOps, or SRE practices as applied to IT operations.
ITIL v3 or v4 certification (Intermediate or Expert level preferred).
8+ years of experience in ITSM platform management, architecture, or process ownership roles.
Background in performance analytics, automation tools (e.g., RPA), or AI-driven service operations.
Deep expertise with ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management), including administration, configuration, and module development.
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.
Familiarity with enterprise architecture, integration patterns, and cloud-native tooling.
Proven experience implementing or improving ITIL processes and service frameworks at scale.
Ability to manage complex stakeholder environments, drive consensus, and lead through influence.
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.
Experience with CMDB, discovery tools, service catalog, and request fulfillment workflows.
Knowledge of platform scripting, integrations (REST/SOAP APIs), and workflow design.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no employer visa sponsorship required; candidates must already be eligible to work in the us.

Security clearance

Information not given or found

Company

Overview

Over $4B

Funding Raised

Fuel global expansion through bold, large-scale energy projects.

30 GW

Global Capacity

Developing wind, solar, gas, and storage solutions across numerous projects.

998 MW

North America's Largest Wind Farm

Largest single-phase wind farm in North America.

1.3 GW

Texas Solar Facility

Largest solar facility in the United States.

Set out to revolutionize power with bold, large-scale projects.
Privately held with backing from Blackstone and CDPQ.
Operates first Arizona solar-plus-storage site, blending innovation with regional impact.
Takes on high-stakes transmission and offshore wind ventures, complemented by a growing clean-hydrogen and manufacturing push.
Its CPV Desert Green project in California and large Midwest wind farms highlight a knack for pioneering uncommon tech at scale.

Culture + Values

73 Hours Training

Annual Safety Training

Every employee receives comprehensive safety training to ensure a secure work environment.

Innovation – "Today’s ideas are tomorrow’s solutions."
Growth – "People powering growth… a culture of continuous learning" via programs like emPOWER, Power Up Management Training, Site Pilot Program.
Execution – "We make good things happen." – commitment to building relationships and delivering clean energy.
Integrity – "We do right by each other, our customers and the world."
Owner’s mindset – "we operate every site as if it were our own."

Environment + Sustainability

66M tons CO2 avoided

Carbon Emissions Avoided in 2023

Achieved significant reduction in greenhouse gas emissions through targeted environmental initiatives.

995M trees planted

Reforestation Efforts in 2023

Supported global reforestation projects to enhance carbon sequestration and biodiversity.

70% Scope 3 emissions

Supplier Emissions Management

Engaged suppliers to address a significant portion of portfolio emissions, driving industry-wide sustainability.

$40,000 donation

Blade Recycling Initiative

Supported local communities by repurposing turbine blades into functional structures.

Net‑zero GHG emissions target by 2050 across entire portfolio.
Scope 1: fleet electrification, EV leasing, EV charging stations, methane‑avoidance tech, carbon capture feasibility study.
Scope 2: powering site operations with renewables, renewable‑energy certificates at La Toba Energy Center.
Scope 3: pledge ≥10 % green steel by 2030; joined Sustainable Steel Buyers Platform.
Wind turbine blade repair campaigns: 27 sites in 2023 to improve reliability and environmental performance.
Joined Corporate Coalition for Innovation & Technology toward Net Zero with major companies.

Inclusion & Diversity

2,500+ Team

Workforce Growth

The workforce has expanded significantly from 26 employees in 2002 to over 2,500 in 2023, reflecting a strong commitment to inclusive growth. This growth underscores the organization's ability to scale while maintaining a focus on diversity and inclusion.

Mentorship program emPOWER with circles for new employees, new clean-energy entrants, and new managers.
Employee feedback highlights a culture where diverse perspectives are sought and everyone feels included.
Invenergy supports veterans through an affinity group and workforce development programs to aid military transitions.

Articles

Invenergy Services

Expertise & Capabilities

Projects

Careers

Beeline Solar Contact

Reddit: Blade Technician Review

Role

Description

itsm config

platform governance

automation integration

change management

stakeholder engagement

performance monitoring

Lead configuration, enhancement, and lifecycle planning for ITSM modules and workflows.
Champion platform scalability, modular expansion, and integration with broader enterprise tools (e.g., CMDB, automation, observability, cloud services).
Identify opportunities for automation, AI/ML integration, and self-service capabilities within the ITSM ecosystem.
Establish and enforce platform governance structures, standards, and data integrity practices.
Ensure the ITSM platform supports evolving needs in incident, change, problem, request, asset, and knowledge management.
Manage platform change and release processes to minimize disruption and ensure quality.
Collaborate with internal audit, security, and compliance teams to ensure platform meets regulatory and policy requirements.
Partner with IT service owners, product managers, and engineering teams to prioritize and implement roadmap items.
Engage with functional teams to ensure platform capabilities meet user needs and deliver business value.
Facilitate stakeholder alignment through regular engagement, performance reporting, and governance meetings.
Benchmark platform performance and maturity against industry standards (e.g., ITIL, COBIT, ISO 20000).
Serve as process owner or sponsor for key ITSM processes; guide process design, implementation, and continuous improvement efforts.
Define and maintain the strategic roadmap for the ITSM platform (e.g., ServiceNow or equivalent), aligned with enterprise IT and business goals.
Monitor platform KPIs and service metrics to drive improvements in service performance, responsiveness, and user satisfaction.
Drive training, adoption, and communication strategies for new ITSM capabilities and enhancements.

Requirements

itil

servicenow

agile

8+ years

rpa

cmdb

Exposure to Agile, DevOps, or SRE practices as applied to IT operations.
ITIL v3 or v4 certification (Intermediate or Expert level preferred).
8+ years of experience in ITSM platform management, architecture, or process ownership roles.
Background in performance analytics, automation tools (e.g., RPA), or AI-driven service operations.
Deep expertise with ITSM platforms (e.g., ServiceNow, BMC Helix, Jira Service Management), including administration, configuration, and module development.
Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.
Familiarity with enterprise architecture, integration patterns, and cloud-native tooling.
Proven experience implementing or improving ITIL processes and service frameworks at scale.
Ability to manage complex stakeholder environments, drive consensus, and lead through influence.
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.
Experience with CMDB, discovery tools, service catalog, and request fulfillment workflows.
Knowledge of platform scripting, integrations (REST/SOAP APIs), and workflow design.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no employer visa sponsorship required; candidates must already be eligible to work in the us.

Security clearance

Information not given or found

Company

Overview

Over $4B

Funding Raised

Fuel global expansion through bold, large-scale energy projects.

30 GW

Global Capacity

Developing wind, solar, gas, and storage solutions across numerous projects.

998 MW

North America's Largest Wind Farm

Largest single-phase wind farm in North America.

1.3 GW

Texas Solar Facility

Largest solar facility in the United States.

Set out to revolutionize power with bold, large-scale projects.
Privately held with backing from Blackstone and CDPQ.
Operates first Arizona solar-plus-storage site, blending innovation with regional impact.
Takes on high-stakes transmission and offshore wind ventures, complemented by a growing clean-hydrogen and manufacturing push.
Its CPV Desert Green project in California and large Midwest wind farms highlight a knack for pioneering uncommon tech at scale.

Culture + Values

73 Hours Training

Annual Safety Training

Every employee receives comprehensive safety training to ensure a secure work environment.

Innovation – "Today’s ideas are tomorrow’s solutions."
Growth – "People powering growth… a culture of continuous learning" via programs like emPOWER, Power Up Management Training, Site Pilot Program.
Execution – "We make good things happen." – commitment to building relationships and delivering clean energy.
Integrity – "We do right by each other, our customers and the world."
Owner’s mindset – "we operate every site as if it were our own."

Environment + Sustainability

66M tons CO2 avoided

Carbon Emissions Avoided in 2023

Achieved significant reduction in greenhouse gas emissions through targeted environmental initiatives.

995M trees planted

Reforestation Efforts in 2023

Supported global reforestation projects to enhance carbon sequestration and biodiversity.

70% Scope 3 emissions

Supplier Emissions Management

Engaged suppliers to address a significant portion of portfolio emissions, driving industry-wide sustainability.

$40,000 donation

Blade Recycling Initiative

Supported local communities by repurposing turbine blades into functional structures.

Net‑zero GHG emissions target by 2050 across entire portfolio.
Scope 1: fleet electrification, EV leasing, EV charging stations, methane‑avoidance tech, carbon capture feasibility study.
Scope 2: powering site operations with renewables, renewable‑energy certificates at La Toba Energy Center.
Scope 3: pledge ≥10 % green steel by 2030; joined Sustainable Steel Buyers Platform.
Wind turbine blade repair campaigns: 27 sites in 2023 to improve reliability and environmental performance.
Joined Corporate Coalition for Innovation & Technology toward Net Zero with major companies.

Inclusion & Diversity

2,500+ Team

Workforce Growth

The workforce has expanded significantly from 26 employees in 2002 to over 2,500 in 2023, reflecting a strong commitment to inclusive growth. This growth underscores the organization's ability to scale while maintaining a focus on diversity and inclusion.

Mentorship program emPOWER with circles for new employees, new clean-energy entrants, and new managers.
Employee feedback highlights a culture where diverse perspectives are sought and everyone feels included.
Invenergy supports veterans through an affinity group and workforce development programs to aid military transitions.

Articles

Invenergy Services

Expertise & Capabilities

Projects

Careers

Beeline Solar Contact

Reddit: Blade Technician Review