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Technical Director - CNI

mitie cleaning & hygiene services

Leading company in sustainable technology solutions.

Lead technical services for CNI sites, overseeing operations, projects and compliance.

9d ago

Expert & Leadership (13+ years)

Full Time

Warwick, England, United Kingdom

Onsite

Company Size

1500+ globally Employees

Service Specialisms

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Sector Specialisms

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Role

What you would be doing

project execution

operational oversight

risk management

service reliability

compliance

budget management

Compliance and Safety: Promote a culture of compliance with all applicable regulations and maintain safe, organised work environments across sites. QHSE at the forefront of all activities.
Service Reliability: Address service delivery challenges, such as those caused by resource constraints (e.g., high volumes of annual leave), by collaborating with scheduling and planning teams to optimise workforce allocation and minimise disruptions.
Risk Management: Identify and mitigate risks related to CNI infrastructure and system failures.
Budget and Resource Management: Control budgets and resources for multi-site operations, optimising cost efficiency while maintaining high-quality service delivery.
Project Execution: Oversee the planning, scheduling, and execution of technical projects, ensuring projects are delivered on time and within budget.
Stakeholder Engagement: Work closely with the CNI client, providing technical reports, updates, and assurance of service delivery. Liaise with regulatory bodies and third-party contractors to ensure alignment with standards and requirements.
Assurance: Provide assurance upon the maintenance and operational performance of M&E systems within critical environments. Conduct regular audits and reviews to ensure compliance with statutory, regulatory, and industry standards.
The CNI Technical Services Director is a senior leadership role responsible for overseeing the strategic and operational delivery of technical services across multiple sites for Critical National Infrastructure (CNI) environments. This role ensures the seamless execution of our customers' National Control Rooms and supporting infrastructure, focusing on 365/24/7 operations. The Director will lead the CNI team, manage cross-site operations, and drive the implementation of innovative technical solutions to meet client expectations and contractual obligations as well as delivering the Corporate and ET PPM and Reactive requirements.
Team Management: Lead and mentor diverse teams of engineers, technicians, and support staff across multiple locations, fostering a culture of collaboration, innovation, and compliance with NG SFG20 regulations. Support training programs for all authorised personnel, such as HV, LV, Confined Spaces, Mechanical, Petroleum etc..
Operational Oversight: Manage the end-to-end delivery of technical services, including the delivery of PPMs, remedials, reactives, quoted works and project work, ensuring compliance with service level agreements (SLAs) and KPIs.
Strategic Leadership: Develop and implement technical strategies aligned with organisational goals, ensuring robust and scalable infrastructure solutions for the CNI client across multiple sites.
Issue Resolution: Manage and resolve high-level technical and client escalations, ensuring rapid and effective solutions to maintain client satisfaction.
Stakeholder Engagement: Act as the primary liaison with clients, senior leadership, and external partners, ensuring clear communication of technical decisions, project progress, and issue resolution.

What you bring

chartered engineer

senior authorised

authorising engineer

critical infrastructure