Streetworks Administrator

Description

• Liaising with utility providers if necessary to review utility prints provided
• Respond to telephone and email enquiries
• Ensure that all updated information is logged on Kelly’s Database and force.
• Ensuring that that data is correctly logged on the database
• Communicate with civils and cabling personnel in order to obtain further information required for the job pack.
• Review the job pack in detail to find any discrepancies or missing information, this includes Traffic Management, Civils or Cabling data.
• Liaise with staff in other departments as and when required.
• Assessing permit applications from operations staff to ensure all works are compliant with legislation and appropriate permit scheme conditions.
• Submission of all appropriate Street Works Notices and Permits on all notice/permit systems.
• Liaising with operations staff and Local Authorities to facilitate applications for road closures, portable traffic signals or other supporting criteria required for successful permit applications.
• Jeopardy Management of Field Activities and admin activities
• Adhering to in house and external procedures relating to utility requests
• Receive packs from force Kelly Database
• Obtaining Utility prints from utility providers
• Ensure all correspondence with site is emailed over.
• Liaise with our clients to request additional costings for works.
• Filling out Civils templates for noticing team to schedule works.
• Managing requests for early starts/extensions/amendments required for notices/permits.
• Maintenance of Utility prints, renewing in a timely manner to support field in meeting business and contract deadlines
• Receiving and recording timely starts, stops, and register activities to avoid financial penalty.
• Validation of Utility prints, adhering to Health and Safety procedures such as HSG47
• Communicating notice status to field
• Analysis proposed works, to decide if and what traffic management is required.
• Communicating Stats status to field and planning team to ensure accurate and timely delivery
• Check Roadworks website and specialised streetworks software for any noticing issues that may arise.
• Workload management, including chasing externally for delayed Utility prints
• Escalate customer complaints to the Validation Manager

Requirements

• Understanding the nature of a Job Pack to ensure correct information is used for Utility prints
• Strong personality and professional attitude Strong personality and professional attitude
• Able to balance competing priorities and meet personal targets within a fluctuating & demanding workload.
• Proactive with the ability to think ahead.
• Working knowledge of pc systems & client liaison protocols and experience of noticing & customer liaison.
• Ability to work with minimum supervision
• The ability to liaise and maintain good relationships with Clients, Local Authorities, 3rd Parties and Operational Staff.
• Right first-time approach
• Able to organise and prioritise work/tasks
• Positive and flexible approach
• Due diligent with an eye for detail
• Strong analytical skills
• Excellent communication skills
• Excellent Communication, Interpersonal, Organisational & Planning Skills
• Be able to work and compile data and reports
• Knowledge of the Streetworks noticing systems(desirable)
• Willingness to learn the Aurora and Streetmanager noticing systems.
• Ability to work within a team
• Excellent time management, meeting tight deadlines
• Proficient in street works knowledge and its terminology.
• Complaint handling experience
• Proficient use and knowledge of software such as MS Word, Excel and Outlook .

Benefits

• Competitive PAYE Salary
• Excellent career progression opportunities
• 28 days paid annual holiday
• Company Pension scheme
• Personal Accident Insurance
• Cycle to work scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance