Manage phone calls and other correspondence from prospective programs applicants.
Alert department leadership immediately of any adverse changes to the financial standing of partner families that could change or delay closing targets.
Assess income and credit worthiness of applicants to determine if the program’s financial requirements are met.
Build and maintain relationships with other service providers and make appropriate referrals, as needed, for those applicants who do not qualify for the Habitat Housing Programs.
Update the Homebuyer Experience Manager on financially qualified applicant numbers with a thorough review of quality and completeness of data and file documentation.
Serve as an active participant in project coordination meetings around current and upcoming projects representing the HOS/AMS team.
Provide tailored guidance to applicants, ensuring clarity and support throughout their specific lending pathway, whether expedited, renovated shortened, or traditional new construction.
Provide outreach support to Program Managers including attending community outreach events.
Schedule, monitor, communicate and analyze progress regarding New Homeownership program requirements to ensure that homeowners complete their partnership requirements on schedule.
Conduct, at minimum, monthly one-on-one meetings with each family to ensure their programmatic commitments are met (including, but not limited to closing cost contribution savings, sweat equity requirements, financial stability, homebuyer education/ HUD counseling, etc.)
Participation in coordination and delivery of relevant homebuyer education sessions, as needed.
Uphold Habitat Metro Denver’s commitment to Affirmatively Furthering Fair Housing, the Fair Housing Act, Equal Credit Opportunity Act and Habitat Metro Denver’s Inclusivity goals.
Provide administrative support and ensure that information on program applicants and future homeowners is updated in the appropriate database and applications are processed in a timely manner.
Ensure timely collection of financial documentation from partner families and regularly review documentation throughout partner family’s tenure in the program to monitor for consistency in finances throughout the program.
Educate community members on homeownership requirements and the application process, ensuring prospective applicants can easily navigate through the programs. Ensure excellent customer service.
Assist with project planning and launch by collaborating with other key staff to develop materials and promote the project’s success with buyers.
Effectively manage deadlines associated with the selection, partnership and closing processes.
Assist partner families with tackling challenges that come up during their program.
Conduct partnership orientations in coordination with Housing Programs staff, ensuring proper reinforcement of the information provided with partner families.
Manage relationships with external vendors to ensure on-time deliverables.
Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.
Collaborate with Government Grants department to ensure accuracy and completeness of all HUD income certifications and related reporting.
Additional support in the preparation and execution of Housing Programs Information Sessions and Partnership Orientation Sessions.
Provide excellent customer service, serving as the primary liaison in support of a cohort of partner families along with other Homeowner Services staff, ensuring a smooth transition from selection, into active programming through closing.
Ensure complete documentation concerning applicant records in Encompass loan origination software, CRM database, and SharePoint.
Maintain communication with applicants throughout the application period, responding to questions regarding applicant’s financial qualifications, program qualifications, and denial decisions.
Create and utilize program action plans and budgeting tools to assist families in staying qualified throughout the homeownership program.
Facilitate Final Selection Interviews with Homeownership Program applicants and support the Homeowner Selection team with the final selection of qualified applicants.
Requirements
encompass
mortgage
spanish
microsoft office
crm
driver's license
Ability to talk on the phone and work at a computer for extended periods of time.
Experience with Encompass, or similar software, a plus.
Experience working with people from diverse racial, ethnic, and socioeconomic backgrounds is preferred.
Strong preference for 1-2 years of experience in the mortgage industry, preparing and managing mortgage loan files, ensuring file quality and completeness.
Recent experience with lending, compliance, and processing.
Ability to maintain confidentiality.
Excellent verbal and written communication skills as well as, good analytical and math skills.
Able to communicate clearly and professionally with diverse audiences of homeowners, volunteers, real estate professionals, and co-workers.
Fluency in spoken and written Spanish is highly preferred, Arabic or French a plus.
Valid driver’s license and ability to be insured under the company’s insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
Ability to seek solutions independently and work well in a collaborative team environment.
Knowledge of and adherence to Federal Fair Housing and Lending and Right to Financial Privacy Acts.
Ability to maintain a pipeline of at least ten files per month.
Minimum 1 years of experience (work, volunteer, and/or education) to demonstrate an understanding of finance, business, accounting, and/or real estate.
Experience working with low- and moderate-income homebuyers in a mortgage lending, banking, nonprofit, community-based lending, or CDFI (Community Development Financial Institution) setting.
Proficient in Microsoft Office Suite and CRM Databases.
Hybrid work model - minimum 2 days/week at a Habitat location (Tuesday, Wednesday, and/or Thursday), with ability to work from home the other days) During the first 6-9 months of employment additional days in the office will be required to learn the role, build critical interdepartmental connections, and strengthen the team’s vision, strategy, and cohesiveness.
Proficient with Microsoft Office Suite, virtual meeting platforms, space reservation platforms and CRM databases.
Basic understanding of clerical procedures and systems such as recordkeeping and filing.
Ability to coordinate and manage multiple timelines and deadlines at once.
The ability to travel to and from meetings and appointments in locations and times when public transportation is unavailable.
Excellent organizational skills and attention to detail.
Most work is performed indoors at a desk in a shared office or meeting setting, with the ability to work remotely at times.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
a motor vehicle report (mvr) will be run for insurance purposes.
Company
Overview
1976
Founded
The company was established in 1976, marking the beginning of its mission.
70+ countries
Global Reach
Operates internationally, making a difference across many regions.
4,400 homes
Homes Built
Jimmy and Rosalynn Carter personally contributed to building these homes.
Grew into a global nonprofit operating in over 70 countries, funded by individuals, philanthropies, corporations, and governments.
Uses volunteer labor and 'sweat equity' to build and repair simple, decent, affordable homes without profit.
Hosts signature events like the Jimmy & Rosalynn Carter Work Project, building thousands of homes in blitzes.
Runs Global Village volunteer programs sending participants to build and learn across five continents.
Specializes in residential and community infrastructure and improving water resources in low-income areas.
Culture + Values
Seeking to put God’s love into action, Habitat for Humanity brings people together to build homes, communities and hope.
A world where everyone has a decent place to live.
We are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact.
We build a culture rooted in learning, accountability and trust.
Environment + Sustainability
5 years
Sustainability Partnership
Collaboration with UN-Habitat focusing on sustainable development and climate change solutions.
Committed to sustainable development, integrating environmental resilience into global and local housing programs.
Promoting green building materials that reduce CO₂ emissions, energy use, waste, and water consumption.
Setting a net-zero greenhouse gas emissions target with a publicly disclosed date.
Inclusion & Diversity
50% Global Workforce
Women Representation
Women make up approximately 50% of the company's global workforce.
48% Leadership Roles
Women in Leadership
Women hold approximately 48% of leadership roles within the organization.
2027 Target
Gender Parity Goal
The company aims to increase the representation of under-represented genders in senior roles by 2027.
Committed to building a diverse, inclusive workforce—recruitment efforts include diverse candidate outreach, interview panels and unconscious bias education.
Equal opportunity employer; safe, visible, respected, supported and valued workforce with background screening, ethical safeguarding and whistleblowing policies.