Account Manager at Hipages Group in Melbourne, Victoria, Australia | From AUD78,000 | Kablio

Role

Description

salesforce

renewals

upselling

portfolio management

retention

compliance

Follow scripts and regulations, ensuring high-quality customer interactions.
Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
Renew tradies’ subscription contracts before they expire.
Keep Salesforce updated with customer insights.
Manage a portfolio of 500+ tradie customers, typically sole traders and small business owners.
Identify opportunities to upgrade subscription packages to suit their business needs.
Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected.
Negotiate payment plans that benefit both the customer and the business.
Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Requirements

call centre

high volume

negotiation

agile

fast-paced

work rights

You’re comfortable with learning new systems and adapting to new processes.
You hold permanent work rights in Australia.
You’ve worked in a high-volume call centre before, and you are comfortable with making 60-80 dials a day or hitting 2.5 hours of talk time.
You thrive in a fast-paced environment and enjoy winning when hitting targets.
Agile squads, hackathons, off-sites and roadshows
You have strong verbal and written communication skills, with strong negotiation capabilities.
📞Make at least 60 dials or 2.5 hours of talk time daily through inbound/outbound calls.
You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

Benefits

A vibrant social scene - we work hard and have fun doing it
Extra leave for birthdays, volunteering, and more
Melbourne office near South Yarra Train Station
🎂Birthday, anniversary and volunteer leave, and up to 5 days of negative leave
Healthy snacks, continental breakfast and fresh fruit
💸$78K + super + $42K uncapped commission, benefits and perks!
Diverse, collaborative teams that love solving problems
Tailored growth support, mentoring and stretch projects
🌴hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the vision to revolutionize how homeowners connect with tradespeople, hipages group has become Australia's leading online marketplace for trades and services.
The platform connects customers with trusted, qualified tradespeople for a range of home improvement projects, from small repairs to large renovations.
The company specializes in offering a seamless online experience, making it easier for both consumers and businesses to engage in home maintenance and construction work.
Over the years, hipages has continuously expanded its services, offering solutions across multiple sectors including residential, commercial, and construction.
With a user-friendly app and website, hipages helps streamline the process of finding the right professional for the job, whether it's plumbing, electrical, carpentry, or general construction.
Hipages’ reach extends nationwide, with an ever-growing network of tradespeople committed to high standards of workmanship and customer service.
An integral part of hipages' success is its commitment to innovation and the continuous development of tools and resources to help customers and businesses thrive.
The company is well-known for its focus on making the home improvement process easier, safer, and more efficient for all parties involved.

Culture + Values

DNA: Make it happen
Service
Being Genuine
Collaboration
Innovation
Value
Psychological safety – we listen, act, and grow together
Flat structure – free from bureaucracy and politics
Employee ownership through share program
Celebrating everything – big wins, little wins, birthdays, cultural days

Environment + Sustainability

Partnering with environmentally-friendly suppliers
Supporting minority-owned caterers to boost social impact
Choosing socially conscious and community-focused suppliers
Benefit program includes environmental support initiatives

Inclusion & Diversity

50/50 Gender Balance

Achieved Overall Company Gender Equality

The company has successfully achieved a gender balance of 50/50 across its entire workforce.

#1 Employer for Women

Top Rated Employer Recognition

Recognized as the #1 employer for women in 2025 by Work180, highlighting exceptional support for women in the workplace.

Top 101 Employers Rank

Leading in Workplace Inclusivity

Ranked #1 on the 2025 Top 101 Employers for Women list, showcasing commitment to gender equality and diversity.

Maintains Diversity Targets

Long-term Diversity Commitment

The company has consistently maintained diversity targets across gender, age, culture, ethnicity, and sexual orientation since 2016.

50/50 gender split at board level, including female Chair
Australia’s Most Inclusive Workplace 2025 (Corp Vision)
Flagship ‘Women in Leadership – Empower’ program
hipages STEM scholarship for women in STEM

Articles

Role

Description

salesforce

renewals

upselling

portfolio management

retention

compliance

Follow scripts and regulations, ensuring high-quality customer interactions.
Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
Renew tradies’ subscription contracts before they expire.
Keep Salesforce updated with customer insights.
Manage a portfolio of 500+ tradie customers, typically sole traders and small business owners.
Identify opportunities to upgrade subscription packages to suit their business needs.
Offering win-win solutions that align with the customer’s financial situation while ensuring payment is collected.
Negotiate payment plans that benefit both the customer and the business.
Retain customers by addressing inquiries, solving problems, and providing tailored solutions.

Requirements

call centre

high volume

negotiation

agile

fast-paced

work rights

You’re comfortable with learning new systems and adapting to new processes.
You hold permanent work rights in Australia.
You’ve worked in a high-volume call centre before, and you are comfortable with making 60-80 dials a day or hitting 2.5 hours of talk time.
You thrive in a fast-paced environment and enjoy winning when hitting targets.
Agile squads, hackathons, off-sites and roadshows
You have strong verbal and written communication skills, with strong negotiation capabilities.
📞Make at least 60 dials or 2.5 hours of talk time daily through inbound/outbound calls.
You’re resilient, driven, and love turning a “NO” into a “YES” with your sales and negotiation skills.

Benefits

A vibrant social scene - we work hard and have fun doing it
Extra leave for birthdays, volunteering, and more
Melbourne office near South Yarra Train Station
🎂Birthday, anniversary and volunteer leave, and up to 5 days of negative leave
Healthy snacks, continental breakfast and fresh fruit
💸$78K + super + $42K uncapped commission, benefits and perks!
Diverse, collaborative teams that love solving problems
Tailored growth support, mentoring and stretch projects
🌴hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with the vision to revolutionize how homeowners connect with tradespeople, hipages group has become Australia's leading online marketplace for trades and services.
The platform connects customers with trusted, qualified tradespeople for a range of home improvement projects, from small repairs to large renovations.
The company specializes in offering a seamless online experience, making it easier for both consumers and businesses to engage in home maintenance and construction work.
Over the years, hipages has continuously expanded its services, offering solutions across multiple sectors including residential, commercial, and construction.
With a user-friendly app and website, hipages helps streamline the process of finding the right professional for the job, whether it's plumbing, electrical, carpentry, or general construction.
Hipages’ reach extends nationwide, with an ever-growing network of tradespeople committed to high standards of workmanship and customer service.
An integral part of hipages' success is its commitment to innovation and the continuous development of tools and resources to help customers and businesses thrive.
The company is well-known for its focus on making the home improvement process easier, safer, and more efficient for all parties involved.

Culture + Values

DNA: Make it happen
Service
Being Genuine
Collaboration
Innovation
Value
Psychological safety – we listen, act, and grow together
Flat structure – free from bureaucracy and politics
Employee ownership through share program
Celebrating everything – big wins, little wins, birthdays, cultural days

Environment + Sustainability

Partnering with environmentally-friendly suppliers
Supporting minority-owned caterers to boost social impact
Choosing socially conscious and community-focused suppliers
Benefit program includes environmental support initiatives

Inclusion & Diversity

50/50 Gender Balance

Achieved Overall Company Gender Equality

The company has successfully achieved a gender balance of 50/50 across its entire workforce.

#1 Employer for Women

Top Rated Employer Recognition

Recognized as the #1 employer for women in 2025 by Work180, highlighting exceptional support for women in the workplace.

Top 101 Employers Rank

Leading in Workplace Inclusivity

Ranked #1 on the 2025 Top 101 Employers for Women list, showcasing commitment to gender equality and diversity.

Maintains Diversity Targets

Long-term Diversity Commitment

The company has consistently maintained diversity targets across gender, age, culture, ethnicity, and sexual orientation since 2016.

50/50 gender split at board level, including female Chair
Australia’s Most Inclusive Workplace 2025 (Corp Vision)
Flagship ‘Women in Leadership – Empower’ program
hipages STEM scholarship for women in STEM

Articles