Full-service multifamily management, investment and development company enhancing rental communities.
Leases apartments, markets properties, and maintains resident relations.
11 days ago ago
Junior (1-3 years)
Full Time
Mansfield, TX
Onsite
Company Size
4,600 Employees
Service Specialisms
Property Management
Real Estate Services
Leasing
Asset Management
Construction Management
Facility Management
Project Management
Property Development
Sector Specialisms
Residential
Senior
Affordable
Role
Description
lead management
tour scheduling
lease processing
marketing strategies
resident retention
social media
Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements
Attends weekly and daily goal setting meetings as appropriate
Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation
Respond to telephone and internet inquiries from residents and prospects to schedule virtual, self-guided, and in-person tours
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds
Completes all necessary paperwork for generating a lease, move-in, check-out, and other peak periods in a timely manner
Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan(i.e. competitive rental rates, referrals, promotions, locators, and outreach)
Focuses on securing resident retention in ways such as planning resident functions (i.e. parties, contests, etc.); attend after hours functions and participate as a host as needed
Keep an updated availability report, process applications with credit checks and rental history verification, then submit them for processing
Community Manager approval and follow up with applicants on their status
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow-up necessary
Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement
Requirements
associate's degree
driver's license
microsoft office
property management
mobile apps
verbal communication
Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience
Must be able to hear and understand verbal communications in person and over the phone or computer
May be required to sit for extended periods of time while working at a desk
Must be able to read documents, computer screens and data
Valid driver’s license – Required
Microsoft Office, Property Management Software
May be required to climb stairs
Must be able to use mobile devices and applications for work-related tasks
Benefits
Opportunities for professional development, career growth, and role-based learning plans
Paid time off plus floating holidays and volunteer days
Comprehensive healthcare coverage available for all full-time, regular associates
401(k) with robust company match
Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)
Employer-paid employee assistance, mental health, and wellness programs
Weekly pay for all associates working onsite at an apartment community
Ancillary benefits including critical illness, hospital indemnity, and accident insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
employment is contingent upon successful completion of a background check.
possession of a valid driver’s license is required.
Company
Overview
10 rental units
Initial Portfolio
Managing just 10 rental units at the start.
No.42 to No.3
NMHC Top 50 Ranking
Climbed the NMHC Top 50 list from position 42 to 3 by 2024.
226,000 units
Managed Units
Now manages over 226,000 units across 26 states.
75,000 units
Annual Expansion
Added 75,000 units in a single year, marking a significant growth milestone.
Three core service lines—hands‑on property management, strategic investments, and development—work together seamlessly.
Typical projects include conventional, senior, and affordable multifamily communities, often with value-add and lease-up cycles.
The award-winning Olmsted brand showcases their development chops, earning national recognition for design and community focus.
Culture + Values
Customer-focused approach that drives business success
Commitment to high-quality service
Building lasting partnerships with residents and clients
Integrity in all aspects of business operations
Innovation that enhances the living experience
Accountability in meeting goals and delivering results
Collaboration with teams across the company to achieve shared goals
Environment + Sustainability
2040
Net Zero Emissions Goal
The company aims to achieve net zero emissions by the year 2040, demonstrating a strong commitment to combating climate change.
Commitment to sustainability through resource-efficient operations
Dedicated to reducing carbon footprint and increasing energy efficiency
Focus on implementing green building certifications for properties
Investment in renewable energy initiatives
Inclusion & Diversity
Fostering an inclusive culture where diverse perspectives are valued
Empowering employees to thrive regardless of background or identity
Prioritizing gender equality and diversity in leadership roles
Continuous investment in programs to support diverse talent acquisition