Caterpillar Inc.
Manufacturer of construction and mining equipment, engines, and industrial gas turbines.
13 days ago
$199,680 - $299,520
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Tucson, Arizona, United States
Field
Company Size
107,000 Employees
Service Specialisms
Sector Specialisms
Description
executive relationships
account strategy
customer satisfaction
collaboration
forecasting
risk management
The Senior Account Director leads a global team of senior professionals responsible for Caterpillar’s most significant mining customer relationships, serving as the single point of accountability for strategic account performance across all sites.
Key responsibilities include aligning customer, dealer, and corporate goals; building executive‑level relationships; developing multi‑year account strategies; monitoring customer satisfaction and site performance; coordinating internal stakeholders; exercising empowered decision‑making; overseeing forecasting and incentive programs; and managing risk in global agreements.
- Develop and maintain executive‑level relationships with mining customers.
- Create and execute multi‑year global account strategies and go‑to‑market plans.
- Monitor and improve customer satisfaction and site‑level performance.
- Lead cross‑functional collaboration with product, operations, CI, and support teams.
- Make strategic decisions balancing risk and responsiveness in complex environments.
- Oversee customer forecasting and tie incentive programs to performance metrics.
- Ensure compliance and risk mitigation in global agreements.
- Demonstrate strong customer focus and develop best practices for loyalty.
- Lead high‑impact negotiations with a win‑win approach.
- Manage relationships with clients, vendors, and internal partners.
- Deliver value‑selling propositions backed by data and third‑party validation.
- Provide eligibility for stock/equity grants, comprehensive health benefits, and retirement plans.
- Offer relocation assistance and a structured five‑day onsite work schedule.
Requirements
customer focus
communication
negotiation
relationship management
value‑selling
coaching
The role requires deep expertise in customer focus, effective communication, complex negotiations, relationship management, and value‑selling, with the ability to coach others and influence senior executives.
The position requires a five‑day in‑office schedule, regular travel, and offers relocation assistance; sponsorship for work visas is not available.
- Own performance outcomes across all customer sites and align incentives.
- Communicate effectively with diverse audiences and coach others in communication skills.
Benefits
Compensation ranges from $199,680 to $299,520, with eligibility for stock or equity grants under Caterpillar’s long‑term incentive plan.
Benefits include medical, dental, vision, paid time off, 401(k), HSA, FSAs, wellness programs, employee assistance, tuition reimbursement, disability and life insurance, parental leave, and career development opportunities. Caterpillar is an equal‑opportunity employer that values diversity and inclusion.
Training + Development
Interview process
Visa Sponsorship
- visa sponsorship is not available; foreign nationals requiring sponsorship are not considered.
Security clearance
- employment offer contingent on successful drug screening.
Overview
1925
Year Founded
The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.
190+ Countries
Global Presence
The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.
- The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
- In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
- Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
- Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
- Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
- Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.
Culture + Values
- Integrity
- Excellence
- Teamwork
- Commitment
- Sustainability
- Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
- Power of Everyone – include, seek out and value people with different ideas and insights
- Learning and growth – providing limitless opportunities for employees to continually improve and develop
- Employee safety, health and wellness – focused on care, learning, and prevention
Environment + Sustainability
30% Reduction
GHG Emissions Target
Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.
100% Sustainable
New Product Commitment
All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.
50% Landfill
Intensity Reduction
Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.
25% Growth
Remanufacturing Sales
Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.
- Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
- Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
- Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
- Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
- Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.
Inclusion & Diversity
14 ERGs
Employee Resource Groups
The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.
- Global support for diverse backgrounds through the Power of Everyone initiative.
- Employee Insights survey drives global feedback and cultural development.
- ERGs enhance professional growth and innovation.