Diversified family conglomerate from UAE spanning automotive, retail, real estate, finance, health & education
Lead digital strategy, platform optimization and innovation for the bank's services.
13 days ago ago
Expert & Leadership (13+ years)
Full Time
Dubai, Dubai, United Arab Emirates
Office Full-Time
Company Size
44,000 Employees
Service Specialisms
Retail
Automotive
Financial Services
Real Estate
Construction
Engineering
Design
Property Development
Sector Specialisms
Automotive
Financial Services
Health
Real Estate
Retail
Education
Aftersales & Logistics
Power & Marine
Role
Description
digital strategy
agency management
kpi monitoring
data analytics
mobile apps
ai innovation
Manage the agency ecosystem, including digital, UX/UI, media, and technology partners, ensuring quality, speed, and innovation in delivery.
Collaborate with Marketing & Brand to ensure visual identity, tone, and engagement are consistent across digital touchpoints.
Ensure all digital activities comply with security, data protection, and regulatory standards across GCC markets.
Act as the primary liaison with digital and creative agencies, owning execution quality, consistency, and customer experience alignment across all platforms.
Partner with Customer Experience & Service Design to integrate customer insights and usability testing into all digital solutions.
The Senior Manager, Digital & Innovation is responsible for leading the comprehensive digital strategy, enhancing digital platforms such as mobile applications and web services, and driving the bank's digital transformation and innovation agenda. This involves ensuring best-in-class experiences across digital channels, acting as a strategic liaison with agencies, and collaborating closely with various internal teams to align digital experiences with brand identity. A focus is placed on customer-centric design, compliance with regulatory standards, and fostering a culture of data-driven decision-making to enhance commercial impact and customer satisfaction.
Define and monitor KPIs related to digital acquisition, engagement, conversion, and satisfaction, ensuring accountability and transparency.
Foster a test-and-learn, data-driven culture, continuously improving performance through analytics, feedback, and experimentation.
Lead the digital strategy and innovation roadmap, ensuring alignment with business objectives and brand priorities.
Ensure digital experiences are seamless, intuitive, and performance-driven with a mobile-first approach.
Work closely with teams to ensure customer journeys are human-centered and frictionless.
Oversee the execution and optimization of key digital assets, including mobile apps, web platforms, and API-based services.
Identify and implement innovation initiatives, focusing on AI, personalization, automation, and new digital engagement tools.
Requirements
mobile-first
project management
agency management
bachelor's
master's
digital transformation
Deep understanding of mobile-first experience design, omnichannel digital ecosystems, and customer engagement strategies.
Proven ability to integrate customer insights into digital solutions to drive engagement.
Strong project management and optimization skills for digital platforms.
Excellent skills in agency and partner management, ensuring effective collaborations.
Bachelor's degree in Business, Marketing, Computer Science, or related field; Master's degree preferred.
Strategic leadership and ability to drive digital transformation initiatives.
8+ years of experience in digital product management, digital transformation, or innovation roles within financial services or technology-driven sectors.
Proven experience in managing digital agencies and external partners across creative, UX/UI, and technology disciplines.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
AED 11.4 bn
Annual Revenue
The company generates billions of dirhams annually, highlighting its significant regional economic impact.
30 Brands
Automotive Portfolio
Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.
300+ Stores
Retail Network
Highlighting the extensive retail operations that bring global brands to local markets.
Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
Financial services include insurance, broking, and consumer financing across the region.
Health segment delivers modern clinics and patient-centric care solutions.
Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.
Culture + Values
Customer obsession: We put the customer at the center of everything we do.
Integrity: We act with honesty and integrity in everything we do.
Innovation: We constantly seek new ways to improve and innovate.
Excellence: We are committed to delivering excellence in all our operations.
Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.
Environment + Sustainability
2050
Net Zero Emissions Target
Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.
Expanding the portfolio of sustainable products and services across industries.
Improving energy efficiency across operations.
Minimizing waste and promoting recycling in all facilities.
Implementing green building initiatives in all new developments.
Inclusion & Diversity
Gender Diversity: Increased focus on balancing gender representation in leadership roles.
Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.