Digital & Innovation Senior Manager | Corporate Services | Financial Services

Description

• Manage the agency ecosystem, including digital, UX/UI, media, and technology partners, ensuring quality, speed, and innovation in delivery.
• Collaborate with Marketing & Brand to ensure visual identity, tone, and engagement are consistent across digital touchpoints.
• Ensure all digital activities comply with security, data protection, and regulatory standards across GCC markets.
• Act as the primary liaison with digital and creative agencies, owning execution quality, consistency, and customer experience alignment across all platforms.
• Partner with Customer Experience & Service Design to integrate customer insights and usability testing into all digital solutions.
• The Senior Manager, Digital & Innovation is responsible for leading the comprehensive digital strategy, enhancing digital platforms such as mobile applications and web services, and driving the bank's digital transformation and innovation agenda. This involves ensuring best-in-class experiences across digital channels, acting as a strategic liaison with agencies, and collaborating closely with various internal teams to align digital experiences with brand identity. A focus is placed on customer-centric design, compliance with regulatory standards, and fostering a culture of data-driven decision-making to enhance commercial impact and customer satisfaction.
• Define and monitor KPIs related to digital acquisition, engagement, conversion, and satisfaction, ensuring accountability and transparency.
• Foster a test-and-learn, data-driven culture, continuously improving performance through analytics, feedback, and experimentation.
• Lead the digital strategy and innovation roadmap, ensuring alignment with business objectives and brand priorities.
• Ensure digital experiences are seamless, intuitive, and performance-driven with a mobile-first approach.
• Work closely with teams to ensure customer journeys are human-centered and frictionless.
• Oversee the execution and optimization of key digital assets, including mobile apps, web platforms, and API-based services.
• Identify and implement innovation initiatives, focusing on AI, personalization, automation, and new digital engagement tools.

Requirements

• Deep understanding of mobile-first experience design, omnichannel digital ecosystems, and customer engagement strategies.
• Proven ability to integrate customer insights into digital solutions to drive engagement.
• Strong project management and optimization skills for digital platforms.
• Excellent skills in agency and partner management, ensuring effective collaborations.
• Bachelor's degree in Business, Marketing, Computer Science, or related field; Master's degree preferred.
• Strategic leadership and ability to drive digital transformation initiatives.
• 8+ years of experience in digital product management, digital transformation, or innovation roles within financial services or technology-driven sectors.
• Proven experience in managing digital agencies and external partners across creative, UX/UI, and technology disciplines.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance