Director of Resident Services

Description

The incumbent directly supervises staff in the Resident Services/Nursing Department, handling interviewing, hiring, training, work assignment, performance appraisal, rewards, discipline, and conflict resolution in accordance with organizational policies and applicable laws.

• Treat residents, families, visitors, and associates with the Golden Rule.
• Assume management responsibility in the executive director’s absence.
• Manage health care for all residents and communicate information to families and staff.
• Set and manage priorities.
• Respond to staff calls during nights and weekends.
• Conduct meetings and trainings as needed.
• Ensure communications are clear, accurate, and timely.
• Review associate applications, check references, and interview candidates.
• Monitor associate performance and work quality.
• Monitor weekly expenditures to stay within budget.
• Schedule associates based on budgeted FTEs and assign tasks efficiently.
• Provide hands‑on care to residents as needed.
• Evaluate residents to determine level of care and services.
• Participate in monthly ECC and LNS meetings with corporate director of nursing.
• Ensure medication orders are accurate in the MORS system.
• Review incident reports and recommend actions to the executive director.
• Comply with assisted living health care regulations.
• Maintain a safe environment free of hazards that could cause harm or falls.
• Follow established emergency policies and procedures.
• Serve as essential personnel during emergencies.
• Wear clean, appropriate dress according to policy.
• Comply with HIPAA regulations.

Requirements

The job requires regular standing, walking, using hands, reaching, and communication. Frequent stooping, kneeling, crouching, or crawling are also required, with occasional lifting of up to 50 pounds. Reasonable accommodations are available for individuals with disabilities.

Candidates must be able to read, analyze, and interpret business and regulatory documents, write reports and correspondence, and present information effectively. They should possess basic math skills, including calculations of rates, ratios, and percentages, and be able to interpret technical instructions. Strong problem‑solving abilities, familiarity with word processing, payroll systems, and electronic medical records are required. A high school diploma or GED plus two to four years of related experience, or an equivalent combination, is expected. A valid Florida Nursing License and completion of core training within six months of hire are mandatory.

• Practice good body mechanics and safe work habits.

Benefits

The position is located at Gaither Suites at West Park in Paducah, KY. Salary range is $65,000 to $70,000 per year. The role is responsible for enhancing the SRIM experience in Heartful Care for residents and families.

Employees may be occasionally exposed to blood‑borne pathogens while performing essential functions. Reasonable accommodations are provided to ensure a safe work setting.

Training + Development

Interview process

Visa Sponsorship

Security clearance