Customer Insight and Data Solution Lead

Description

• Proactively identify and champion initiatives that enhance service delivery.
• Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
• Support sales team with customer presentations and proposals for business solutions.
• Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
• Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
• Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
• Researching financial and regulatory reports, problem solving and working to find root cause analysis.
• Coach and mentor any team that report to Customer Performance Lead
• Engagement with customers and stakeholders across all teams

Requirements

• Excellent communication and presentation skills
• Experience of data analysis / data exploration techniques and tools
• Strong analytical skills
• A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
• Experience using Tableau/Power BI and confluence.
• Evidence of use of customer insight and ability to problem solve
• Experience of delivering solutions to customers in the Energy sector.
• Knowledge of regulatory obligations and industry requirements within UK market particularly DNO Data & Digitalisation strategies

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance