Customer Insight and Data Solution Lead
Camlin Energy
Analyze customer data, create insights, and support sales/service teams to improve experience.
6 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Lisburn, Northern Ireland, United Kingdom
Hybrid
Company Size
200 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Sector Specialisms
Energy
Infrastructure
Rail
Electricity Grids
Low Voltage Networks
Power Grids
Renewable Energy
Distributed Generation
Role
What you would be doing
data analysis
data visualisation
service delivery
financial research
customer engagement
team mentoring
- Proactively identify and champion initiatives that enhance service delivery.
- Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey.
- Support sales team with customer presentations and proposals for business solutions.
- Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements.
- Develop and deliver compelling data visualisations and presentations to communicate insights effectively to stakeholders at all levels.
- Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand.
- Researching financial and regulatory reports, problem solving and working to find root cause analysis.
- Coach and mentor any team that report to Customer Performance Lead
- Engagement with customers and stakeholders across all teams
What you bring
communication
data analysis
tableau
power bi
problem solving
energy
- Excellent communication and presentation skills
- Experience of data analysis / data exploration techniques and tools
- Strong analytical skills
- A combination of data management and business knowledge to be able to translate the use case needs into data driven solutions.
- Experience using Tableau/Power BI and confluence.
- Evidence of use of customer insight and ability to problem solve
- Experience of delivering solutions to customers in the Energy sector.
- Knowledge of regulatory obligations and industry requirements within UK market particularly DNO Data & Digitalisation strategies
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Committed to enhancing the reliability and efficiency of power systems worldwide.
- A pioneer in monitoring and protection for electrical grids, focusing on critical infrastructure.
- Providing solutions that help utilities and industrial sectors optimize operations, reduce downtime, and ensure safety.
- Specializes in real-time data-driven insights to improve power distribution network performance.
- Serves public and private sector clients, emphasizing renewable energy integration and grid modernization.
- Key projects include smart grid technology for power utilities and critical infrastructure protection.
- Technology spans hardware to software, enabling seamless integration into existing power systems.
- Committed to developing innovative smart energy management solutions.
- We work together
- We believe in people
- We won’t accept the ‘way it’s always been done’
- We listen to learn
- We’re trying to do the right thing
Net ZERO by 2050
Carbon Neutrality Target
Aiming to achieve net zero emissions by 2050 or sooner.
25 vs 22
DitchCarbon Score
Achieved a DitchCarbon score of 25, surpassing the industry average of 22.
46% Reduction
Scope 1/2 Emissions Target
Aiming for a 46% reduction in Scope 1 and 2 emissions by 2030 (2019 baseline).
- Committed to net zero emissions by 2050 or sooner
- Innovative products (e.g., PRESense LV monitor, Biogas VOC analyser) support customers’ low-carbon transitions
- Sustainability Framework launched 2021 defining Environment, Social & Governance priorities and annual reporting
3.9/5 DEI Rating
Overall Inclusivity Score from Glassdoor
The company has received a diversity, equity, and inclusion (DEI) rating of 3.9 out of 5 stars on Glassdoor, based on 40 reviews.
3.3★ Men's Rating
Gender-Specific Glassdoor Rating
Men-rated Glassdoor score reflects a 3.3-star rating, while ratings for women were not available.
- Commitment to fostering an open, inclusive and diverse working environment as evidenced by internal interview with Camlin Energy mechanical engineer Bruna Moscol on ‘Women in Power Systems’
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