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Service Engineer
Kone
Planning, managing, and overseeing the installation and maintenance of KONE solutions, ensuring customer satisfaction and quality of service.
16d ago
Experienced (8-12 years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
Field
Company Size
68,000 Employees
Service Specialisms
Elevators
Escalators
Autowalks
Automatic building doors
Maintenance
Modernization
People flow planning
Digital access control
Sector Specialisms
Residential
Commercial
Industrial
Buildings
Government
Role
What you would be doing
service validation
maintenance
customer complaints
cost control
technician management
service delivery
- Validates the service contract and technical terms with sales
- Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
- Resolving customer service quality complaints and invoicing complaints related to maintenance operations
- Control of the field operations costs, callouts, and service repair sales.
- Accountable for the performance of assigned technicians and for their motivation and competence development.
- Delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
- Managing the third-party inspection visits and follow-up actions
- Investigating accidents and following company policy on evidence custody and internal reporting
- Accountable for customer satisfaction through quality of service and precise communication, including equipment safety and performance
What you bring
customer-focused
customer service
technical engineering
organizational skills
english communication
customer needs
- Customer-focused, sales-oriented mindset.
- Strong orientation towards delivering a high level of customer service.
- Strong organizational and self-management skills.
- A UAE driving license is an advantage.
- Excellent English communication skills (spoken & written).
- Highly motivated, goal-oriented, and diligent.
- Strong technical engineering knowledge.
- Ability to interpret and analyze customer needs effectively.
- Arabic language proficiency is preferred.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- uae driving license is an advantage.
- arabic language proficiency is preferred.
Company
Overview
Founded in 1910
Years of Innovation
The company has a century-long history of pioneering advancements in the lift and escalator industry.
60+ Countries
Global Presence
Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.
- Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
- Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
- Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
- A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
- Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
- Committed to technological advancements, including smart building solutions and predictive maintenance.
- Customer First: We create value for customers by understanding their needs and exceeding their expectations.
- Caring: We care about the safety and wellbeing of our people and the environment.
- Sustainability: We are committed to improving the efficiency and sustainability of urban life.
- Teamwork: We succeed together by sharing knowledge and working as one.
- Achievement: We strive for excellence and take pride in delivering outstanding results.
Net Zero by 2035
Carbon Emissions Target
Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.
56% CO2 Reduction
Emissions Decrease
Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.
30% Energy Savings
Product Efficiency
Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.
80% Recyclable
Material Use
Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.
- Sustainability integrated into product design and lifecycle management.
50% Women
Senior Management 2023
Reflects gender diversity in senior leadership roles.
40% Target
Leadership by 2030
Aims to increase women in leadership positions by a specific future date.
- Launched a global employee training program focusing on unconscious bias and inclusive leadership.
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