Scheduling Team Leader
Pennington Choices
Manage scheduling team, optimise field surveys and ensure client SLA compliance.
8 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Warrington, England, United Kingdom
Hybrid
Company Size
149 Employees
Service Specialisms
Property Consultancy
Fire Safety Management
Retrofit and Energy Services
Project Management and Cost Consultancy
Stock Condition Surveys
Asbestos Management
Damp and Mould Services
Technical Auditing
Sector Specialisms
Social Housing
NHS (Healthcare)
Rail
Retail
Education
Prisons
Community Facilities
Commercial
Role
What you would be doing
work scheduling
system superuser
data upload
survey scheduling
client communication
performance reporting
- You will ensure that work that cannot be attended is reallocated where possible, and clients and customers are notified.
- You will work with the Contract Coordinators to check and approve associate timesheets.
- Working with the Contract Coordinator, you will ensure the client is informed on the project status and deal with queries relating to work scheduling, liaising with clients, and your direct reports to collaboratively achieve high access rates for surveys.
- You will assist the Operations Manager with training, auditing, providing information, performance reports, resource plans, and onboarding new starters.
- You will be responsible for reviewing surveyors’ diaries for the following day/weeks to ensure maximum productivity and minimise travel between appointments.
- You will be a proactive part of the change management programme – being a super user of our systems to help support and train the wider team.
- You will attend regular project reviews with the Contract Coordinators (and clients if relevant).
- Management of staff within a similar environment.
- You will train the Contract Coordinators to use work software systems and client portals, so they can train clients on the systems.
- You will identify and escalate early warnings for risks to response times/SLAs, productivity outputs, and processes.
- You will work closely with the Data Coordinator in the IT team to ensure they receive projects immediately to upload into our systems for the benefit of clients, Contract Coordinators, and Work Schedulers.
- Working with the Contract Coordinators, you will review and implement a work scheduling strategy to effectively manage the demand on resources and minimise costs.
- You will ensure we continually improve our asbestos scheduling, including increasing appointments made, appointments kept, and properties accessed.
- You will audit the team’s scheduling activities and monitor 300 events (non-compliance issues) to feed into training and performance management discussions.
- You will understand and deliver to each contract’s response times and Service-Level Agreements (SLAs) in liaison with the Contract Coordinators.
- You will provide effective management and line management of the schedulers, ensuring that activities are delivered to a consistently high standard and to the satisfaction of the Operations Managers and Contract Coordinators. This will include onboarding, induction, training, auditing, objective setting, mentoring, management and performance management, and reviews. You will also identify training needs, create development plans for the team, and be responsible for off boarding.
- You will provide reporting on no accesses, call logs, and productivity for each client contract.
What you bring
conflict
stress management
communication
p405
excel
project management
- Experience of dealing with conflict and seeing this as an opportunity to improve customer service, good at focused listening, and able to reach agreement and settle disputes equitably, identifying common ground and achieving co-operation with minimum noise.
- Ability to remain calm under pressure, not defensive when challenged, can handle stress and the unexpected.
- Strong interpersonal and communication skills (for example, demonstrated by A level or higher educational achievement).
- P405 (or commitment to achieving this in-house within 12 months).
- Proven IT skills (Microsoft Excel, Word, Outlook, and work management systems (preferably Alpha Tracker and/or TEAMS).
- Project Management qualification or 1+ years’ evidence of successful PM experience.
- 37.5-hour working week
- Length of service reward
- Competitive salary and transparent salary bands
- Additional leave for length of service up to 31 days each year
- Paid sick leave allowance each year
- Referral programme offering up to £2,000
- Regular company social events including an annual summer BBQ
- Electric Car salary sacrifice scheme, saving 30-60% on an electric car (subject to eligibility)
- Opportunity to buy additional annual leave or sell surplus leave
- 26 days annual leave plus 8 Bank Holidays (pro rata)
- Free eye tests and contribution towards new glasses/frames
- Enhanced maternity and paternity pay
- Cycle to work scheme, offering savings of at least 32%* on a new bike and cycle safety accessories
- Access to private healthcare, Employee Assistance Programme, and Wellness programmes including annual flu jab
- Welcome goodie bag
- Regular Learning and Development opportunities
- Access to an online platform providing employee discounts on hundreds of high street brands
- Access to paid volunteering days in support of local charities/initiatives
- Enhanced employer pension contributions of 4% when you contribute 6%
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
£16.4M Turnover
Annual Revenue
The company reported £16.4 million in revenue for FY 2023–24.
£7.4M Assets
Total Assets
The company held £7.4 million in total assets as of FY 2023–24.
£4.6M Net Assets
Net Asset Value
The company's net assets were valued at £4.6 million for FY 2023–24.
2010 Lab Expansion
Asbestos Testing Lab
Acquisition of an asbestos testing lab expanded the company's capabilities into hazardous materials analysis.
- Support social housing landlords, NHS trusts, schools, commercial clients, and rail organisations.
- Typical assignments include asbestos management, fire-safety surveys, and full building-safety consultancy.
- Delivered quantity and cost-consultancy for major healthcare projects, including Sheffield Children’s Hospital over several years.
- Technical auditing, energy-performance assessments, and stock-condition surveys are core repeat services.
- Often appointed to manage complex projects under COVID challenges, delivering on time and budget.
- Led by a senior team of directors with deep backgrounds in surveying, compliance, and public-sector services.
- Blends lab testing, field surveying, and consultancy under one roof—an unusual scope for its size.
- They are passionate about delivering high quality services to clients
- They are committed to providing practical and innovative solutions
- They have a passion for developing and nurturing relationships
- They work collaboratively and inclusively with their clients and colleagues
- They support personal and professional development
- They aim to exceed expectations and drive improvements
2030
Net Zero Commitment
Achieving net-zero carbon emissions.
- They aim to reduce the carbon footprint of their operations and business activities.
- They help clients with sustainability assessments and achieving their own carbon reduction goals.
- They focus on using resources efficiently and reducing waste.
- They provide solutions that prioritize energy efficiency and environmental performance.
50% Senior Leadership
Gender Equality in Leadership
Half of the senior leadership positions are held by women, promoting gender equality.
- We believe in creating an inclusive and diverse workplace.
- We aim to foster an environment where all employees feel respected and valued.
- Recruitment and development opportunities are accessible to all employees.
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