Support PMO to report against these metrics to the Programme Manager and leadership team and create targeted action plans for areas in need of more support specially with diverse teams.
Support programme manager in commutations to HSBC Atlassian community and senior stakeholders as part of overall training programme in reference to Training programme
Manage and monitor deployments and their success, implementing action plans and mitigations
Work closely with programme management team and user community to agree deployment timelines, sequencing, inclusions and exclusions
Work with the programme team to align on the “case for change”, the “Why”, “What” and “how”
Keeps focus on the medium- and long-term goals and the Group’s values particularly when under short term pressure
Create a multi-channel, flexible and scalable communication approach, identifying key messages, communications channels and finding the balance between end-user scale and end-user impact
Working with the PMO help define the KPIs which determine success Training and User Community uptake and benchmark what good looks, considering lead and lag indicators for success
Build and develop a sponsor coalition and a change network who embrace the change and help their colleagues to do the same
Engage with User community to articulate the programme vision and end state
Proactively and effectively manages own time and workload, advocates to team the importance of project pace to achieve successful delivery
Provide / Support our solutions partner in regards organising and conducting training to user community
Anticipate and remove roadblocks to delivery. Ask questions when you do not understand, take ownership of problems and escalate when needed (remaining calm, knowing when to escalate, escalates with possible solutions)
Lead the creation of a range of training channels and content, and ensure the business is set-up to embrace the change. From self-led, to on-demand learning, byte sized and gamification we need to cater for all kinds of behavioural learning preferences, ideally have experience of training content creation on SuccessFactors
Define the change and adoption approach for the Atlassian Cloud transformation
Create and execute a plan of engaging the regional leads to drive Atlassian transformations changes
Develops communication and reporting strategy, coordinates between project teams for progress reviews, key decisions, documentation and approvals.
Turn findings into tangible outputs, whether training assets, targeted communication or more focussed business engagement
Content creation, for Atlassian Product tapered to HSBC usage
Identify the need for user community and the key personas needed to be engaged
Attend regular stand-ups, be responsive, prompt and collaborative in approach
Manage Risks and Issues through appropriate tracking and involving key members of the programme/project team as appropriate.
Ability to pre-empt resistance and manage their reduction
Evidence of strong communication and influencing skills
Programme & People Leadership, Problem solving
Grit, resilience and ability to push through and complete the job at pace
Ability to see stories beyond numbers, comfort with large data sets and distilling key information / messaging from complex data
Good verbal and written communication skills
Experience of managing change within a Collaboration service such DevOps
525GBP/Day Inside IR35
Storytelling and ability to manage User community and senior stakeholders through the deployment timelines
Independent decision Making
Understanding of banking / HSBC and understanding of how change drives benefits for HSBC, its customers and other stakeholders
Resourceful, build partnerships, trusted relationships and managing resistance
High level understanding project management methodologies, tools specially Atlassian Data Centre and Cloud
Dealing with ambiguity and structured thinking / analytical skills
Critical thinking, analytical and problem-solving skills
Change management, storytelling, stakeholder engagement
Experience of working in a banking environment, matrix organisation and change projects
Use of AI to drive product adoption, customer reach, innovative campaigns, use cases and adoption analytics
Change management expertise – In depth appreciation of human-centric change, how to make change happen, story telling
Able to use SuccessFactors training modules to create training on usage of Atlassian Jira and confluence tapered to HSBC Atlassian Usage
User Experience