Service Specialist, H2 at Plug Power in Charlotte, NC | USD27-38 | Kablio

Role

Description

site surveys

system troubleshooting

system maintenance

remote diagnostics

tank repair

customer training

Performing detailed surveys of the Hydrogen infrastructure at customer sites
Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
Providing emergency support service to customers as required on their H2 systems.
Maintenance and service of H2 systems at customer sites.
Exhibit and enforce safety procedures in the field and at customer sites.
Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs
Provide regular feedback to company management regarding field maintenance issues.
Provide customer training on their H2 systems.
Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
Represent Plug Power in a professional manner at all times and in all interactions.
Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
Interpret wiring and piping diagrams

Requirements

microsoft office

leadership

associate degree

3+ years

troubleshooting

project management

Proficient with Microsoft Office software
Ability to travel as needed to carry out duties of the position – up to 100%
Leadership experience, specifically in training and developing technical skills for employees
Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study
Will consider high school diploma and 3+ years of experience in lieu of above degree requirement
Superior communication skills
Electrical and mechanical troubleshooting and repair skills
Ability to manage complex projects and multi-task effectively
Demonstrated analytical abilities with strong attention to detail
Ability to role model high standards of professionalism
Must possess the highest ethical standards and a commitment to work quality

Benefits

Excellent follow-through

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1997

Year of establishment

The company was established in 1997 with a focus on pioneering hydrogen fuel cell systems.

$629M Revenue

Annual revenue in 2024

The company generated $629 million in revenue in 2024, reflecting its growing presence in the hydrogen ecosystem.

69,000+ Systems Deployed

Fuel cell systems worldwide

Over 69,000 fuel cell systems have been deployed, showcasing the company's extensive reach.

250+ Fueling Stations

Global fueling infrastructure

More than 250 fueling stations have been built, supporting the hydrogen ecosystem.

Pioneered hydrogen fuel cell systems to replace batteries in forklifts and industrial vehicles.
Expanded into a full hydrogen ecosystem: producing, liquefying, storing, transporting, dispensing, and converting hydrogen to power.
Notable customers include Amazon, Walmart, BMW, and Renault, with strategic joint ventures like HYVIA in Europe.
Recorded substantial losses (~$2.1B) in 2024 while scaling up its GenEco electrolyzer platform.
Ongoing hydrogen plant projects in Georgia, Tennessee, and Louisiana backed by the U.S. DOE.
Streamlining operations and cutting costs through Project Quantum Leap restructuring.
Aims to become one of the world’s largest green hydrogen producers, targeting both vehicle and stationary power applications.

Culture + Values

Innovate – Create new ideas, approaches and technologies that change the world. Be insatiably curious and confident. Learn and adapt quickly. Constantly strive to exceed expectations.
Communicate – Listen and seek to understand. Hear inspiration and seek expertise from across the globe. Communicate openly and honestly; be transparent.
Humble, but Gutsy – Embrace new opportunities with a fearless, action‑oriented perspective. Learn and iterate. Truly game‑changing ideas are rarely safe.
Collaborate – Be inclusive and involve the right people. Let go where appropriate and trust your team members to do their part.
Respect – Respect each other and individual unique experiences and expertise. Treat everyone with dignity, compassion and professionalism.
True – Act with integrity. Be helpful. Do the right thing.

Environment + Sustainability

2030 Net Zero Target

GHG Emissions Reduction

Aiming to achieve net-zero greenhouse gas emissions across operations and value chain by 2030.

500 Ton/day Hydrogen Target

Green Hydrogen Production

A goal to produce 500 tons per day of green liquid hydrogen in North America by the end of 2025.

84% GHG Reduction

Carbon-Efficient Hydrogen

DOE-backed facilities reduce greenhouse gas emissions by ~84% compared to methane-based hydrogen production.

1000 Ton/day Global Scale

Hydrogen Expansion

Plans to scale green hydrogen production to 1,000 tons per day globally by 2028.

Green hydrogen plants to be powered by 100% renewable energy (e.g., Brookfield Renewable deal for first plant).
DOE-backed $1.66 billion loan guarantee secured in Jan 2025 to build up to six zero- or low-carbon hydrogen production/liquefaction facilities.
Expanded green hydrogen capacity: 3 operational plants producing 45 tons/day; aiming for 70 tons/day by end of 2022.
Tracked Scope 1/2 emissions, GHG inventory, water usage, and conducted materiality assessment with PwC in 2022.

Inclusion & Diversity

Aspirational goal to create a workplace that values cultural diversity in recruitment, development, and retention of employees.
Diversity, inclusion, and belonging initiatives aim to provide all employees with opportunities to learn, grow, and contribute fully to their work.
No detailed public data on gender ratios or current demographic percentages is disclosed.

Articles

GenFuel Hydrogen Solutions

Services Overview

GenKey Turnkey Implementation

Contact Technical Support

Role

Description

site surveys

system troubleshooting

system maintenance

remote diagnostics

tank repair

customer training

Performing detailed surveys of the Hydrogen infrastructure at customer sites
Troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
Training and supervising other personnel on troubleshooting, maintenance, and service of Hydrogen infrastructure.
Providing emergency support service to customers as required on their H2 systems.
Maintenance and service of H2 systems at customer sites.
Exhibit and enforce safety procedures in the field and at customer sites.
Perform specialized service procedures including liquid tank repairs and vacuum jacket line repairs
Provide regular feedback to company management regarding field maintenance issues.
Provide customer training on their H2 systems.
Complete administrative duties & documentation including expense reports, mileage logs, site, and system documentation.
Represent Plug Power in a professional manner at all times and in all interactions.
Perform special assignments including laboratory testing, field readiness demonstration testing, and marketing trade show support.
Maintaining ongoing communication with customer personnel regarding aftermarket support of hydrogen infrastructure.
Perform remote diagnostics, troubleshooting, and evaluations to provide direction to customer service support personnel.
Interpret wiring and piping diagrams

Requirements

microsoft office

leadership

associate degree

3+ years

troubleshooting

project management

Proficient with Microsoft Office software
Ability to travel as needed to carry out duties of the position – up to 100%
Leadership experience, specifically in training and developing technical skills for employees
Associates degree or vocational degree in engineering, electronics, pressurized systems or other applicable field of study
Will consider high school diploma and 3+ years of experience in lieu of above degree requirement
Superior communication skills
Electrical and mechanical troubleshooting and repair skills
Ability to manage complex projects and multi-task effectively
Demonstrated analytical abilities with strong attention to detail
Ability to role model high standards of professionalism
Must possess the highest ethical standards and a commitment to work quality

Benefits

Excellent follow-through

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1997

Year of establishment

The company was established in 1997 with a focus on pioneering hydrogen fuel cell systems.

$629M Revenue

Annual revenue in 2024

The company generated $629 million in revenue in 2024, reflecting its growing presence in the hydrogen ecosystem.

69,000+ Systems Deployed

Fuel cell systems worldwide

Over 69,000 fuel cell systems have been deployed, showcasing the company's extensive reach.

250+ Fueling Stations

Global fueling infrastructure

More than 250 fueling stations have been built, supporting the hydrogen ecosystem.

Pioneered hydrogen fuel cell systems to replace batteries in forklifts and industrial vehicles.
Expanded into a full hydrogen ecosystem: producing, liquefying, storing, transporting, dispensing, and converting hydrogen to power.
Notable customers include Amazon, Walmart, BMW, and Renault, with strategic joint ventures like HYVIA in Europe.
Recorded substantial losses (~$2.1B) in 2024 while scaling up its GenEco electrolyzer platform.
Ongoing hydrogen plant projects in Georgia, Tennessee, and Louisiana backed by the U.S. DOE.
Streamlining operations and cutting costs through Project Quantum Leap restructuring.
Aims to become one of the world’s largest green hydrogen producers, targeting both vehicle and stationary power applications.

Culture + Values

Innovate – Create new ideas, approaches and technologies that change the world. Be insatiably curious and confident. Learn and adapt quickly. Constantly strive to exceed expectations.
Communicate – Listen and seek to understand. Hear inspiration and seek expertise from across the globe. Communicate openly and honestly; be transparent.
Humble, but Gutsy – Embrace new opportunities with a fearless, action‑oriented perspective. Learn and iterate. Truly game‑changing ideas are rarely safe.
Collaborate – Be inclusive and involve the right people. Let go where appropriate and trust your team members to do their part.
Respect – Respect each other and individual unique experiences and expertise. Treat everyone with dignity, compassion and professionalism.
True – Act with integrity. Be helpful. Do the right thing.

Environment + Sustainability

2030 Net Zero Target

GHG Emissions Reduction

Aiming to achieve net-zero greenhouse gas emissions across operations and value chain by 2030.

500 Ton/day Hydrogen Target

Green Hydrogen Production

A goal to produce 500 tons per day of green liquid hydrogen in North America by the end of 2025.

84% GHG Reduction

Carbon-Efficient Hydrogen

DOE-backed facilities reduce greenhouse gas emissions by ~84% compared to methane-based hydrogen production.

1000 Ton/day Global Scale

Hydrogen Expansion

Plans to scale green hydrogen production to 1,000 tons per day globally by 2028.

Green hydrogen plants to be powered by 100% renewable energy (e.g., Brookfield Renewable deal for first plant).
DOE-backed $1.66 billion loan guarantee secured in Jan 2025 to build up to six zero- or low-carbon hydrogen production/liquefaction facilities.
Expanded green hydrogen capacity: 3 operational plants producing 45 tons/day; aiming for 70 tons/day by end of 2022.
Tracked Scope 1/2 emissions, GHG inventory, water usage, and conducted materiality assessment with PwC in 2022.

Inclusion & Diversity

Aspirational goal to create a workplace that values cultural diversity in recruitment, development, and retention of employees.
Diversity, inclusion, and belonging initiatives aim to provide all employees with opportunities to learn, grow, and contribute fully to their work.
No detailed public data on gender ratios or current demographic percentages is disclosed.

Articles

GenFuel Hydrogen Solutions

Services Overview

GenKey Turnkey Implementation

Contact Technical Support