Account Manager

Description

The Account Manager is responsible for managing customer relationships, estimating projects, and overseeing the successful execution of assigned projects. This role is critical in driving revenue growth, providing excellent customer service, and building strong networks within the market. The Account Manager will handle "Come Do" or service work as well as project work, ensure customer satisfaction, and achieve annual revenue goals.

• Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications.
• Collaborate with internal teams to ensure projects are completed efficiently and to the client’s satisfaction.
• Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently.
• Handle service or "Come Do" work as required, responding promptly to customer needs.
• Participate in community and industry events to increase brand awareness and establish Penhall Company as a trusted service provider.
• Builds Networks: Actively develops networks of professional contacts to drive business success.
• Communicate project progress, potential issues, and client feedback to relevant stakeholders.
• Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals.
• Provide consistent follow-up and communication with clients throughout the project lifecycle.
• Communicate known project hazards, risk
• Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities.
• Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives.
• Ensures Accountability: Holding oneself and others accountable to meet commitments.
• Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects.
• Estimate and prepare proposals for assigned projects.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
• Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships.
• Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company.

Requirements

• Must be able to lift up to 15 pounds at times.
• Ability to walk job sites as needed.
• Excellent interpersonal and relationship management abilities.
• Ability to prioritize tasks and adapt to changing project demands.
• Working knowledge of OSHA Construction Safety Standards.
• Proficiency in Microsoft Office Suite and other related software.
• Collaboration: Strong team player with the ability to work across departments to achieve common goals.
• Associate’s degree or equivalent industry experience required; Bachelor’s degree preferred.
• Communication: Clear and effective verbal and written communication skills.
• Situational Adaptability: Ability to adjust approach and behavior to fit the dynamic needs of projects, clients, and the organization.
• Being Resilient: Ability to remain positive and motivated in the face of challenges.
• Strong customer service orientation, with the ability to address client needs effectively.
• At least 3-5 years of experience in project management, estimating, or sales within the construction or related industry preferred.
• May be required to travel to job sites or other locations as necessary.
• Prolonged periods sitting at a desk and working on a computer.
• Proficient verbal and written communication skills.
• Relationship Management: Proven ability to develop and maintain strong, long-term relationships with clients.
• Strong project management and organizational skills.

Benefits

• Annual sales volume goal for Account Manager will be $3M - $5M+.

Training + Development

Interview process

Visa Sponsorship

Security clearance