Claims Manager

Description

• Attend mediations, trials, and key project or client meetings as a representative of TSIB.
• Advocate with insurance carriers to achieve fair reserving, responsive coverage decisions, and proactive settlement strategies.
• Evaluate loss trends, reserves, and exposure data to identify cost drivers and recommend process or coverage improvements.
• Manage and oversee all claim activity within assigned region, including general liability, New York Labor Law and builder’s risk claims.
• Provide technical guidance, mentorship, and performance feedback to Claims Analysts and Coordinators within the region.
• Maintain organized and complete claim records within the Claims Management System, following internal and client SOPs.
• Ensure claims are promptly and accurately reported to applicable carriers, with complete and compliant documentation, statements, and notices.
• Coordinate investigations with Operations, Safety, and Legal teams; assign and direct third-party investigators as needed.
• Direct insurers and TPAs to ensure active engagement, timely assignment, and effective claims handling. Review and analyze legal strategy, expert findings, and settlement evaluations; participate in mediation, arbitration, and trial planning.
• Participate in client and internal meetings, including Safety, Operations, Environmental, and Legal forums.
• Support the professional growth of team members through training on claim trends, Labor Law developments, and litigation strategy.
• Partner with the Regional Director to select and manage defense and coverage counsel, experts and litigation-related vendors.
• Serve as a primary claims contact for Turner Construction’s regional leadership, project executives, and Risk Management team.
• Formulate and execute claim resolution strategies that balance financial, operational, and reputational objectives.
• Lead claim strategy for high-severity injury, property damage, and catastrophic loss cases, collaborating with defense and coverage counsel.
• Contribute to continuous improvement of claims procedures, documentation standards, and risk mitigation strategies.

Requirements

• Strong organizational and time management skills, with the ability to handle multiple complex matters simultaneously.
• Bachelor’s degree in Business, Insurance, Risk Management, or related field; or equivalent education and experience.
• Experience managing high-severity claims for large general contractors or owners preferred.
• Proven negotiation, influencing, and analytical skills with sound judgment and decision-making.
• Proficiency in Microsoft Office Suite and claims management systems.
• Limited travel required (air, train, or vehicle) for mediations, trials, and site visits.
• Excellent communication, presentation, and interpersonal skills with the ability to interface across organizational levels.
• Juris Doctor (J.D.) or prior legal experience is not required but is considered a strong plus, particularly experience with construction litigation or coverage matters.
• OSHA knowledge and experience; OSHA 30-hour certification a plus.
• Strong understanding of contractual risk transfer, insurance coverage, and litigation management.
• Minimum 5+ years of construction claims experience, including direct handling of New York Labor Law and complex general liability claims.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance