Director of Operational Excellence

Description

• Facilitate project selection, prioritization, and execution, driving cross-functional improvement teams and removing barriers to success.
• Provide oversight and support for the Authorized Service Provider (ASP) work scope and Warranty processes across operations.
• Develop and manage budgets for operational improvement projects, ensuring optimal resource utilization.
• Evaluate business performance to identify gaps, implement standard work, and develop strategies to improve service quality and deliver transactional revenue goals.
• Identify and implement business system improvements to enhance customer service, workflow management, and reporting capabilities.
• Stay informed of industry trends, best practices, and emerging technologies to continuously enhance operational capability.
• Establish, standardize, and deploy core operational service processes and procedures that enhance performance and ensure global consistency.
• Promote a culture of safety and environmental stewardship, ensuring compliance with all applicable regulations.
• Lead a U.S.-focused UPP SWOT team to mitigate risk, drive performance at key improvement sites, and deploy scalable, repeatable solutions.

Requirements

• Comfortable working in a fast-paced, team-oriented environment.
• Excellent written and verbal communication, analytical, and problem-solving skills.
• Bachelor’s degree in industrial engineering or a related field; equivalent industry experience may be considered.
• 7–10 years of operational leadership experience supporting field service organizations.
• Proven ability to define complex problems, gather data, and drive fact-based conclusions and actions.
• Strong communication skills — able to articulate ideas clearly, present persuasively, and engage diverse audiences.
• 7–10 years of experience in operational excellence (OE), quality, or process improvement leadership roles.
• Continuous Improvement Mindset: Proactively identifies opportunities to increase efficiency and address operational challenges through adaptive, data-driven solutions.
• Practical Approach: Applies theory to practice, developing tailored operational plans that deliver measurable ROI and service team success.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance